Patron Services Associate Position Available In Rockingham, New Hampshire

Patron Services Associate 4.4 4.4 out of 5 stars 28 Chestnut Street, Portsmouth, NH 03801 POSITION SUMMARY The Patron Services Associate will be part of The Music Hall’s public-facing Patron Services Team. This position will staff the box offices at the Historic Theater, the Music Hall Lounge, and the Ticketing Hub during open hours and performances. They will provide excellent customer service and help ensure all patrons and members have a first-class patron experience. The successful candidate will have an outgoing personality, a “Patron First” mentality, and a love of the performing arts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to satisfactorily achieve essential duties below. Provide extraordinary customer service in-person, over the phone, and via email while selling tickets, answering patron inquiries, and handling routine box office duties. Staff the box office at live shows, cinema, and special events, coordinating across departments to create memorable patron experiences. Assist in maintaining a clean and organized office and ensuring that supplies are stocked. Other duties as assigned.

MINIMUM QUALIFICATIONS

Education level:

High School Diploma Experience:

Box office, customer service, and/or sales experience Demonstrated exceptional customer service skills, meticulous attention to detail, and a passion for the performing arts

Schedule:

Evening and weekend availability required Desired start date:

ASAP OTHER DESIRABLE QUALIFICATIONS

College degree PatronManager and/or other CRM/Ticketing system experience, Google Workspace proficiency

Certifications/ Licenses:

CPR, First Aid

RELATIONSHIPS

Reports to: Assistant Director of Patron Services

BENEFITS

Hourly range: $18-$20/hr Complimentary tickets to some shows and events, when available Company reserves the right to change or modify the employee’s job description based on organizational changes which may require an employee to perform duties outside his/her normal description.

HOW TO APPLY

The Music Hall is an equal opportunity employer. We highly encourage those traditionally underrepresented in our industry to apply. Diversity is core to our beliefs at The Music Hall. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees, volunteers, and artists. For individuals with disabilities who would like to request an accommodation, we encourage you to email CBurns@themusichall.org.

ABOUT THE MUSIC HALL

In 1878, opened its doors as a Vaudeville theater, bringing a fresh cultural vibrancy to the city of Portsmouth. Fast forward 140 years and The Music Hall – with a second theater, the newly-opened Lounge —has been pivotal in a revitalization of downtown into one of the most robust arts destinations in New England. We are a vibrant cultural and community hub, hosting over 130,000 patrons every year. Our Vision To enrich, entertain, and inspire all through world-renowned and community-based programming in our beloved gathering spaces. Our Mission The purposes of The Music Hall shall include but are not limited to the following: (a) to maintain one or more theaters with the primary purpose of providing quality theater, music, dance, opera, cinema, literary discussions, and other appropriate performing arts; and (b) to establish and maintain artistic, student, and community-based programs or series that strengthen the communities that we serve.

Job Type:

Part-time Pay:

$18.00 – $20.00 per hour Expected hours: 10 – 20 per week

Benefits:

Employee discount Flexible schedule

Schedule:

4 hour shift 8 hour shift Day shift Evenings as needed Evening shift Holidays Weekends as needed

Work Location:

In person