Lead Spa Facilitator Position Available In Palm Beach, Florida

Lead Spa Facilitator PGA National Resort (Salamander Collection) 400 Avenue Of The Champions, Palm Beach Gardens, FL 33418 POSITION

OBJECTIVE

The Lead Spa Facilitator is responsible for overseeing the daily operations of the Spa Facilitator team with the support of the Spa Operations Supervisor. In addition, the Lead Spa Facilitator will also assist with training and MOD shifts when scheduled as.

ESSENTIAL JOB FUNCTIONS

Training Conduct the onboarding training for the Spa Facilitator team. Assist with weekly service audits. Conduct shadow shifts with new team members. Ensure the Spa Facilitator team supports and consistently executes the Salamander Vision, Brand Promise and Core Values. Systems Continuously review department SOP’s ensuring that all standards are met. Assist with logging and managing maintenance requests in HotSos. Spa Operations Oversee the spa L-Shape, locker rooms, Rasul, pool and facility specific storage areas. Assist with MOD Shifts as needed and complete the required tasks and MOD Log as needed. Assist with group bookings as assigned by Spa Operations Manager. Outline weekly and monthly team duties. Dealing with dissatisfied or disgruntled guests. Ensure that the Spa Facilitator team is following the Forbes Five Star standards on a daily basis. Responsible for maintenance and upkeep of the L-Shape, Pantry, Spa Locker Rooms, Pool and Relaxation Lounges. SRS Job Description Page 2 of 3 Assist with special Spa events as needed. Inventory Work with Spa Operations Supervisor/Manager on maintaining adequate stock levels for guest and operation supplies. Meetings Attend spa leadership meeting when scheduled. Assist in facilitating monthly Spa Concierge/Spa Facilitators meetings. Attend quarterly Spa Staff Meeting. Planning and Preparation Relevant issues, statistics and planning Assistance and follow-up, monthly tasks and responsibilities and timely follow-up

EDUCATION/EXPERIENCE

High School Diploma Previous Spa/Hospitality experience Customer care or relations experience

REQUIREMENTS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 25 pounds. The employee must be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions