Spa Supervisor Position Available In Albany, New York

Spa Supervisor Mirbeau Albany, NY Job Details Full-time $21 – $23 an hour 9 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer service Mid-level High school diploma or GED Communication skills Time management Full Job Description Join the award-winning team at The Mirbeau Companies , Forbes-rated properties which have been family owned and operated for over 25 years. The Mirbeau Companies is dedicated to creating exceptional experiences—for our guests and our employees. At Mirbeau, we believe our people are our greatest asset. That’s why we prioritize health, balance, and well-being as core values in everything we do. We’re currently seeking passionate hospitality professionals who are ready to grow with a company that truly cares. Come find your balanced life with us. Job Summary Spa Mirbeau is currently seeking a Spa Supervisor to assist in managing the back of house functions. The Spa Supervisor will oversee the spa attendant and laundry staff to ensure all standards are being met and Spa Mirbeau is providing the best possible guest experience. The successful candidate will have experience in customer service fields, a proactive mindset and attention to detail. Full-time availability is required.

Pay Rate:

$21.00 to $23.00 per hour. Responsibilities Engage guests in an excellent and professional manner to exceed guest expectations according to the Mirbeau Standards of Excellence Maintain a current knowledge of all spa offerings including: amenities, services, facilities, membership and wellness programs Maintain a general knowledge of company standards and policies Maintain respectful and clear communications with management team regarding any occurrences involving associates or guests that require attention Respond to operational concerns with a positive, supportive attitude, ensuring staff is motivated and on task throughout the day Work cooperatively and professionally with all departments Oversee Training and Development for spa and laundry attendants Assist with spa recruitment and hiring through interviews to meet business needs Properly schedule and manage payroll hours according to business demands and budgets Respond to guest opportunities with prompt and responsible attention as well as provide adequate follow up/tracking with the appropriate managers Oversee inventory counts for locker rooms, laundry and all public spaces Oversee that all spa equipment is working properly and communicate with managers directly on any issues with hot tub, foot pool, saunas, steam rooms, fireplaces, etc. Attend regular meetings as directed by Management Maintain flexible onsite hours to ensure a smooth flow of operations. Hours may include a blend of days, evenings, holidays and weekends Directly assist the spa attendants and/or laundry attendants with shifts Qualifications, Skills & Educational Requirements High School Diploma or GED Excellent customer service skills Strong written and verbal communication skills Time management and problem-solving skills Attention to detail Ability to maintain composure in a fast-paced environment Spa experience a plus Employee Perks & Company Benefits 401K with Company Match Medical, Dental, Vision and Life Insurance Plans Career advancement potential within company Paid time off for full-time and part-time employees Holiday Pay Employee Assistance and Anniversary bonus programs Discounted rates for services within Spa Discount on retail items in Boutique Employee rate on guest rooms at all locations Use of onsite fitness center, classes and Mirbeau Balanced Virtual Wellness app Work performance incentives and more! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.