ACCOUNT EXECUTIVE, MEMBERSHIP SALES AND SERVICE Position Available In Hillsborough, Florida

Account Executive, Membership Sales and Service
Tampa Bay Lightning – Senior
Tampa • FL

Ticket Operations:

Ticket Operations
0
4
hours ago In order to be considered for this role, after clicking “Apply Now” above and being redirected, you must fully complete the application process on the follow-up screen. Job Summary The Account Executive, Membership Sales & Service will be responsible for developing and maintaining professional relationships with an assigned group of Tampa Bay Lightning Bolt for Life Members that result in membership renewals. Responsibilities include the sale of Lightning season tickets, group accounts, mini plans, suites & lofts, as well as AMALIE Arena concerts and events to both Bolt for Life Members and new clients alike, all with a focus on face-to-face interaction. Communication and tracking of interactions is expected throughout the calendar year to ensure high retention and new business sales rates. Essential Duties and Responsibilities
Facilitate the renewal of our current Bolt for Life Members via our Bolt for Life platform
Grow relationship with all assigned Lightning Bolt for Life Member accounts through face-to-face meetings, in-game visits, phone calls, and emails
Maximize revenue through the sale of season tickets, mini plans, group tickets, and suites via face-to-face interactions and VIP Tours of AMALIE Arena
Create and execute professional and career development plan with leadership team
Track account interactions in Customer Relationship Management (CRM) system
Utilize and create effective sales referrals
Provide daily sales team support and onboarding to new Bolt for Life Members as they are sold by the entry level sales staff
Attend and assist with execution of Bolt for Life Member Events throughout the calendar year
Attend and work Lightning home games at AMALIE Arena including playoffs
Consistently hit touch point and renewal goals as assigned by Manager of Membership Sales & Service
Game duties include interaction with clients, assignments in the Client Services Lounge and assisting Bolt for Life Members with ticket and account questions throughout the Lightning season
Master the navigation of the Tampa Bay Lightning Official app and mobile ticketing and assist guests accordingly
Other duties and responsibilities as assigned
Game/Event Responsibilities

Game/Event Night Responsibilities:

Yes
Approximate number of events worked per year: 50
Game duties to include staff management, interaction with Bolt for Life Members, assignments in the Client Services Lounge, at mobile ticketing and at section 101 Ticket Counter, fan experiences and assisting Bolt for Life Members with ticket issues throughout the Lightning season
Qualifications
Bachelor’s Degree required
2-3 years relevant experience in customer service and/or sales performing the essential duties listed above
Strong attention to detail
Excellent written, oral communication, and time management skills
Ability to handle and prioritize multiple projects simultaneously with collaborative efforts
Ability to handle all situations in a confidential and professional manner internally and externally
Ability to work extended hours including some holidays and weekends
General knowledge of Archtics, TM based ticket system
Working Conditions
Ability to work efficiently and effectively in office environment that can be exciting and distracting
This is an onsite role; flexibility to work a minority of time remotely.
Ability to work flexible hours, including weekends, evenings, and holidays as needed
Ability to lift/carry/move up to 10lbs
Ability to work in cold indoor temperatures
Ability to work in an office and arena environment where noise level is usually moderate, but can be loud
Ability to move comfortably around the arena with minimal accommodations