Director Account Management Position Available In Kennebec, Maine

Director Account Management at Concentrix in

Augusta, Maine, United States Job Description Job Title:

Director Account Management Job Description Concentrix is looking for a Director, Account Management to drive the continued growth and profitability of strategic partnerships with global accounts. This role is responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction. Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the world’s best brands, including over 95 Global Fortune 500 clients and over 2000 clients worldwide. Our vision is to be the greatest customer engagement services company in the world, rich in diversity and talent – powered by creativity and technology. About the Role Concentrix is looking for a Director, Account Management to drive the continued growth and profitability of strategic partnerships with global accounts. This role is responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction. Expected key activities include owning the client portfolio strategy/account plan, building and growing account relationships, overall operational performance and client satisfaction, and growing revenue/margin with clients within the Technology Sector. The focus of this role is on the sale and delivery of outsourced customer experience solutions including contact center solutions as well as software, analytics and other services, in order to drive better customer experiences and positive outcomes for clients partnered with Concentrix globally. The ideal candidate will bring both a successful track-record in contact center sales/account management, as well as experience providing digital customer engagement solutions. Successful candidates will be able to build strong relationships within existing and new partners, as well as understand where the client needs intersect with Concentrix capabilities across all business lines. Key Responsibilities + Serve as the trusted advisor and main liaison between your client(s) and internal teams + Build and maintain strong, long-term relationships with key stakeholders and executive sponsors + Identify and pursue new business opportunities + Drive account planning, forecasting, and pipeline development + Collaborate with solution and delivery teams to craft compelling proposals and close deals + Stay informed on your account(s) business initiatives, product updates, as well as broader industry trends and compet