Director of Strategic Accounts – Central Position Available In Montgomery, Pennsylvania

Job Description:

About Us Observe.

AI is transforming customer service with AIagents that speak, think, and act like your best humanagents—helping enterprises automate routine customer calls andworkflows, support agents in real time, and uncover powerfulinsights from every interaction. With Observe.

AI, businesses boostautomation, deliver faster, more consistent 24/7 service and buildstronger customer loyalty. Trusted by brands like Accolade,Prudential, Concentrix, Cox Automotive, and Included Health,Observe.

AI is redefining how businesses connect withcustomers—driving better experiences and lasting relationships atevery touchpoint. The Opportunity Our Strategic GTM team has aunique mission to help customers understand the deep impact thathighly capable Gen AI models can bring to their business andcustomers in contact centers. This role is a mixture ofunderstanding customer’s business drivers, proposing the rightsolution and leveraging a great pool of internal and externalresources to accomplish growth goals. You’ll be a key driver ofopportunities through the entire sales cycle, from pipelinegeneration to closure. You’ll represent Observe.

AI as a thoughtleader in Customer Experience and Contact Center AI, and partnerwith speech researchers, data scientists, product engineers, andsolution strategists to help customers evolve their AI journeys.

Our platform is being rapidly adopted by companies in NAMER, andwe’re looking for tenured Strategic Account Directors in the NAMERregion to join our team and continue to bring both new customersonto the SaaS platform, and expand existing ones. What you’ll bedoing Lead our 50 of the Fortune 250 prospects’ journeys fromconsideration to purchase Partner with Account Associates,Solutions Engineering and Customer Success to build and executecomplex customer evaluations, demos, and proof of values. Forecastyour pipeline and targets on a weekly basis Closely monitor theindustry landscape (people, competitors, partners, etc.) tocontribute to product roadmap and other corporate strategiesCollaborate with solutions, marketing, communications, businessoperations, people operations, finance, product management, andengineering Support the recruitment and onboarding of otherteammates Support the development of company culture What you bringto the role Selling platform-as-a-service and/orsoftware-as-a-service and/or selling large BPO solutions withblended peopletech solutions 10 years of enterprise/strategicselling experience and achieving sales bookings ARR targets >$1Mper year in the last 3 years Designing and executing complex dealstrategies in contact center space Supporting the growth offast-growing, high-performance B2C large companies – Banking,Insurance, Healthcare, Travel & Hospitality, Telecom Leadinghigh-visibility customer events (CAB, conferences, productlaunches, etc.) Gathering, distilling, and processing complexmarket (industry, competitor, customer, prospect) intelligenceUnderstanding and Reporting on Contact Center KPIs and QA/Coachingprocesses What you can expect Competitive compensation includingequity Excellent medical, dental, and vision insurance optionsFlexible time off 10 Company holidays Winter Break and up to16-weeks of parental leave 401K plan Quarterly Lifestyle SpendMonthly Mobile Internet Stipend Pre-tax Commuter Benefits SalaryRange The OTE (On Target Earnings) compensation range targeted forthis full-time position is $330,000-$375,000 Range per annum.

Compensation may vary outside of this range depending on a numberof factors, including a candidate’s qualifications, skills,competencies and experience. Base pay is one part of the TotalPackage that is provided to compensate and recognize employees fortheir work, and this role may be eligible for additionaldiscretionary bonuses/incentives and equity (in the form ofoptions). This salary range is an estimate, and the actual salarymay vary based on the Company’s compensation practices. OurCommitment to Inclusion and Belonging Observe.

AI is an EqualEmployment Opportunity employer that proudly pursues and hires adiverse workforce. Observe AI does not make hiring or employmentdecisions on the basis of race, color, religion or religiousbelief, ethnic or national origin, nationality, sex, gender, genderidentity, sexual orientation, disability, age, military or veteranstatus, or any other basis protected by applicable local, state, orfederal laws or prohibited by Company policy. Observe.

AI alsostrives for a healthy and safe workplace and strictly prohibitsharassment of any kind. We welcome all people. We celebratediversity of all kinds and are committed to creating an inclusiveculture built on a foundation of respect for all individuals. Weseek to hire, develop, and retain talented people from allbackgrounds. Individuals from non-traditional backgrounds,historically marginalized or underrepresented groups are stronglyencouraged to apply. If you are ambitious, make an impact whereveryou go, and youre ready to shape the future of Observe.

AI, weencourage you to apply.