Sr Account Manager – Bay Area Position Available In Calhoun, Alabama

Job Description:

Job Title:

Sr Account Manager –

Bay Area Job Location:

SanFrancisco-USA-94128

Work Location Type:

On-Site Salary Range:

$123,266.53 – 159,935.96 About us LSG Sky Chefs is one of theworld’s largest airline catering and hospitality providers, knownfor its outstanding reputation and dynamic approach in theindustry. Voted “Airline Caterer of the Year in North America” for2023 and 2024, we are committed to excellence and innovation,driven by the dedication and expertise of our talented employees.

Our team members are the heart and soul of our success,consistently delivering exceptional culinary experiences andoutstanding service to our clients and their passengers acrossNorth and Latin America. Position Overview The Senior AccountManager is a key leader, driving exceptional service and lastingclient relationships. This role ensures seamless, high-qualitycatering delivery while anticipating client needs, resolvingchallenges, and identifying growth opportunities. Overseeing onekey account, the Senior Account Manager upholds service excellenceand collaborates with Account Managers and cross-functional teamsto deliver tailored solutions, enhance operations, and fuelbusiness growth. This position specific to the Bay Area.

Positiondetail:

This is not a outside sales position; this is a trueaccount manager/client service position

Location :

work onsite atour facility at the

San Francisco International Airport Industyexperience:

ideal candidate will have experience in production /operations environment How You’ll Elevate Our Team Develop andmaintain a strong relationship with assigned account, serving asthe primary liaison between the CSC and airline. Organize, lead anddocument local customer meetings, ensuring alignment onexpectations and performance. Resolve customer disputes incollaboration with the Central Account Team. Support specialcustomer projects as required. Lead and organize menupresentations, Chef Tables, and Virtual Quality Checks incollaboration with the Executive Chef Manage airline contractslocally, ensuring compliance with all terms and conditions. Ensureadherence to customer specifications, distributing updates torelevant departments. Lead alignment with the customer on budgetdeviations in collaboration with Finance team. Monitor and ensurecompliance with customer safety requirements and regulatorypolicies (FDA, USDA, TSA, etc.) in coordination with the QualityManager Coordinate and participate in CSC customer evaluations andaudits, distributing feedback and coordinating responses. Track,analyze, and improve key performance metrics, including sales,profitability, customer satisfaction, and operational performanceas defined in the customer SLAs. Maintain and oversee databases forflight attendant comments and delay tracking. Drive continuousimprovement initiatives to enhance customer performance, servicelevels and track related costs savings for customers. Develop andpresent tailored catering solutions to enhance customersatisfaction and retention. Prepare reports and presentations tocommunicate customer insights and performance data. Maintainproficiency in customer IT systems for accurate data management andreporting Oversee charter catering operations and performance.

Ensure that account management team is organized, staffed anddirected effectively and efficiently Guide, motivate and developsubordinate employees as dictated by Human Resources PolicyImplement and maintain the company’s values and managementprinciples Plan, implement and manage the budget for the workgroup. Initiate and steer corrective actions as requiredParticipate and support company sponsored initiatives such asGlobal Quality Standards (GQS), HACCP, Lean Manufacturing andemployee safety initiatives What We Look for in a CandidateBachelor’s degree or equivalent experience required 7-10 years ofexperience as a strategic account manager and client relationshipbuilder Strong presentation, communication, training andinterpersonal skills Demonstratable record of understanding andmeeting customer expectations Understanding of drivers of productand labor costs Understanding of financial concepts Experience incontract management Strong knowledge of Microsoft Office andWindows based computer applications LSG Sky Chefs is an EEO andAffirmative Action Employer ofWomen/Minorities/Veterans/Individuals with Disabilities.