Account Manager Position Available In Jefferson, Alabama

Account Manager TKC Holdings, Inc. paid time off, short term disability, long term disability, 401(k) United States, Alabama, Birmingham Jun 20, 2025 Overview Are you looking for a career with premium benefits and the potential for growth? At IC Solutions, a subsidiary of TKC Holdings Inc., we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. We are proud to be a military and veteran friendly employer. About This Position The Account Manager works with the Director of Key Accounts to develop relationships with facility stakeholders in order to manage all of the correctional facilities communications services. An Account Manager is expected to promote a positive and ethical image to all customers and contacts. They are expected to know his/her customer’s needs and requirements as well as applying company services, product, and policies. Other duties as determined by the needs of the business. As a program manager, the responsibilities include, but are not limited to: Monitoring the operations of ICS services at all sites (phones, video visiting and tablets) to ensure all equipment is working as expected, including tablet repair processes.
Coordinating physical equipment repairs as needed, as well as maintaining the site’s levels of required supplies (tablets, earbuds, printer needs, etc).
Reviewing ICS Enforcer and ATG Score platforms for any software related problems, as well as individuals in custody account related issues.
Assisting in virtual training for facility staff members in platform operations for phones, video and tablets.
Working with sites in advance of tablet distributions in preparing all tablet equipment for staff and resident use.
Monitoring circuits and creating tickets with the carriers when any issues arise.
Apprising the Project Manager and Director of Accounts, of any major system disruptions affecting operating platforms. What You’ll Need High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Two to four years related experience and/or training.
Strong communication and organizational skills
Ability to respond to common inquiries / complaints from customers.
Ability to coordinate repairs and preventative maintenance at all facilities
Ability to travel

Core Competencies Must Have:

Organized, Good communication skills, time management,
Like to have: PMP Certification, Corrections experience, self-starter Benefits IC Solutions offers comprehensive benefits to all regular-full time employees: Medical w/prescription coverage
Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
Dental
Vision
Basic Life and Basic Accidental Death and Dismemberment Insurance
Short Term Disability
Long Term Disability
Voluntary benefits that can be selected to create the right package for you IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages. EEO Statement Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities. We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108