Manager, Account Management Position Available In Jefferson, Alabama

Manager, Account Management Momentum Telecom Inc – 3.3

Birmingham, AL Job Details Estimated:

$42.7K – $56.9K a year 5 hours ago Qualifications Microsoft Powerpoint Microsoft Word Microsoft Excel Microsoft Outlook Sales Salesforce Mid-level 3 years Bachelor’s degree Computer skills Communication skills

Full Job Description About Momentum:

Momentum is a leading global provider of managed cloud communications services to medium and large enterprise customers. Our offerings include cloud voice, unified communications, and collaboration, and managed data connectivity including SD-WAN. Momentum is at the forefront of innovation in the voice and unified collaborations space. We are committed to developing cutting-edge solutions that enhance communication and productivity for businesses worldwide. Summary The Manager of Account Management will be tasked with leading a group of Account Managers (AM) in achieving monthly sales quota, monthly renewal quota and a churn rate under 1%. This person will work closely with each Account Manager to ensure customer satisfaction and consistently meeting requirements & goals. Essential Duties and Responsibilities New Hire Onboarding Design training plan for first two weeks of new hire employment, work with internal training resource to setup 30/60/90 day training plan, schedule recurring meeting with new hire for first 90 days to track progress and closely discuss customer requests and strategy, regularly join customer calls over initial six months and shadow first 5 in-person customer meetings to take place within first six months of employment. Process Documentation Become familiar with processes AMs follow and work with Sales Enablement Manager as challenges are encountered to optimize processes for team. Attend Customer Meetings Attend 5 meetings annually with each AM, use in-person meeting checklist to provide feedback to AM following each meeting. Oversee completion of action items from each meeting. Meet in-person with each customer in the Top 25 based on monthly recurring revenue. Customer Communication Speak live each quarter with all accounts billing over $10k in monthly recurring revenue. Speak live each quarter with top 10 accounts in each AMs account base. Log details of all communication with customers and regarding accounts as Activities in Salesforce. Point of Escalation Lead customer communication for accounts requesting/needing escalation above AM. Assist with internal leadership communication to overcome challenges AMs are facing. Always make a phone call before escalating to VP for involvement. Handle escalations from other departments related to AM team. Disconnecting Accounts Track all accounts leaving and forecast monthly loss, speak to each customer who states they are leaving to understand root cause(s) for decision Weekly 1-1s Schedule a recurring weekly 1-1 with each Account Manager to discuss sales & renewal funnels, jeopardy accounts, monthly calls/Activities, ticket queue, escalations, account action items, and accounts items AMs need assistance with. Track all discussion topics and action items with weekly updates through closure in a spreadsheet tracker that is shared with VP. Manage SWAT Be consistently involved in communication with accounts over $10k MRR and work with AMs to identify early red flags for all accounts in jeopardy. Review monthly live activity reports & track contract end dates to assist with early identification of jeopardy accounts. Ensure each account on SWAT report has a weekly update that includes specific next steps and work with AMs to complete action items weekly. Join bi-monthly SWAT team calls to provide account updates and identify when Executive involvement is needed. Renewal Negotiations Keep track of account contract end dates, discuss strategy for each account with AMs and ensure timely conversations with customers. Join all renewal discussions for $10k+ MRR accounts. Review all renewal proposals before being presented to customer, ensure all pricing is presented live and not emailed to customer, and that next steps are always set. Are you a fit? Very organized, highly skilled at multi-tasking, thrives in a fast-paced environment Remain focused and calm during stressful situations Meet all deadlines for yourself & ensure each AM does the same Ability to motivate others to consistently achieve team goals Plans and carries out responsibilities with minimal direction and provides updates to internal stakeholders along the way Excel at problem solving with a focus on providing a superior customer experience Extremely detail oriented Must have the ability to use a computer, associated software products (i.e. Microsoft Word, Excel, PowerPoint, Outlook) and the Internet; experience using Salesforce.com is preferred Clearly communicate expectations and requirements to team and address in a timely manner all performance concerns Demonstrated history of developing relationships with C -level professionals Documented experience exceeding sales quota Excellent communication skills including written communication, speaking and presentation development and delivery Ability to accommodate 20% travel Attendance is essential, employee must be setup in home office daily from 8am – 5pm and always reachable during those hours.

Requirements:

Bachelor’s degree, 3yrs in the CCaaS/UCaaS/Managed Network industry, 3yrs experience running a team carrying a sales quota and responsible for negotiating renewals Other Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular attendance is essential (i.e. is consistently at work and on time). This job description is not intended to be all inclusive, and the employee will also be required to perform other reasonably related duties and tasks, in accordance with business needs, as assigned by the immediate supervisor and other management personnel.