Bilingual Account Resolution Specialist Position Available In Mobile, Alabama

Bilingual Account Resolution Specialist First US Bank – 4.1

Mobile, AL Job Details Estimated:

$42.1K – $60.9K a year 1 day ago Qualifications Bilingual Spanish English Mid-level Microsoft Office High school diploma or GED Bachelor’s degree Computer skills Communication skills

Negotiation Bankruptcy Full Job Description Job Summary:

Must be fluent in both English and Spanish. Responsible for contacting customers who are delinquent on their loan payment to obtain payment, make payment arrangements, or establish a repayment plan. Manage delinquency rates at a satisfactory percentage and maintain positive customer relationships. Manage bankruptcy accounts to ensure the bank is in compliance with both federal bankruptcy laws and internal policies and procedures. Primary Responsibilities /

Job Duties:

Reviews delinquent accounts daily. Communicates with delinquent borrowers in attempt to obtain late payments and discusses circumstances causing delinquent status. Determines solutions to resolve delinquent status and makes possible financial arrangements that would resolve temporary problems. Documents all collection actions taken in system. Maintains positive relations with all customers, discusses sensitive personal circumstances in a frank yet tactful manner. Maintains control over delinquent accounts by maintaining a satisfactory percentage of past due accounts. Reports delinquency status to management on regular basis. Handles repossessions and legality assignments on accounts. Maintains required tracking logs. Monitors all bankruptcy accounts from receipt of the notice to the discharge/dismissal of each case. Reviews “PACER” and Chapter 13 trustee websites to determine action needed. Files timely proof of claims and reaffirmations. Handles daily posting of trustee disbursements. Properly documents accounts as correspondence is received. Participates in and complete all required compliance training, including BSA/AML, as well as other internal and external training programs. Participates in training new teammates as needed. Performs other duties as assigned.

Position Requirements:

Must be fluent in both English and Spanish High School diploma or equivalent required. Bachelor’s degree preferred. Minimum of two 2 years’ experience in collections, preferably in the finance industry. Knowledge of state and federal collection laws and regulations. Experience handling bankruptcies is strongly desired, including understanding of bankruptcy forms such as Proof of Claim and Reaffirmation Agreements. Excellent verbal and written communication skills. Strong problem solving and negotiation skills. Basic computer skills; proficient in Microsoft Office Suite products. Ability to work flexible hours, including Saturday, when needed. Ability to work cooperatively in a team environment Working Environment /

Physical Demands:

Work is performed in a professional office environment and requires the ability to operate standard office equipment and keyboards. Prolonged periods sitting at a desk and working on a computer. May require the ability to lift files, bend, reach, walk or maneuver around the bank. Must be able to lift up to 25 pounds at times.

Disclaimer:

This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job; it is intended to be an accurate reflection of those principal job elements essential to the job. Federal Contractor – Equal Opportunity Employer M/F/Disabled/Vets