Client Relations Manager Position Available In Shelby, Alabama

Client Relations Manager FREEDOM Therapies, Inc. Pelham, AL Job Details Full-time $18.50 – $20.00 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Parental leave Vision insurance Professional development assistance Qualifications CPR Certification Applied behavior analysis Customer service 5 years Computer literacy Mid-level High school diploma or GED Attention to detail Organizational skills Full Job Description Job Description Attend conferences, expos, and other strategic locations for potential client interaction and advertisement in collaboration with the Professional Marketing department Communicate and assist potential clients regarding waitlist placement and resource provision Develop and maintain strong professional relationships with potential and current clients Initiation and monitoring for all processes related to the onboarding of new clients on treatment team Ongoing monitoring and retrieval of client documentation needed for service provision, including but not limited to documentation for insurance, updating client contracts, updating client demographic information, and service consent form documentation Maintain and respond to ethics and client service reporting lines in a timely manner to ensure high quality services and client satisfaction for assigned treatment team Responsible for protecting, securing, organizing, and handling of all PHI items in client files Provides and accepts feedback to improve the quality and efficiency of service delivery Monitor client cancellations and ensure FREEDOM Therapies maintains medically necessary levels of services for clients Conduct outcome surveys for discharge clients on caseload for up to 5 years post service date to determine the efficacy of services Consistently promote a client-focused atmosphere and team treatment approach Actively participate in evidence-based strategies related to projects to monitor and enhance client satisfaction Prepare and send reports as requested by management and clinical department Actively participate in monthly meetings with the Scheduling Coordinator related to individual performance, professional development, and client needs Actively engage in community-based and company-based dissemination efforts related, but not limited to, advocacy for individuals with special needs, volunteer opportunities that do not present a dual relationship, and growth opportunities within FREEDOM Therapies Minimum Job Requirements Availability Monday-Friday 7:30-4:30 PM High School diploma or equivalent Ability to pass a national background check and drug screening Preferred minimum of one year of experience within the field of applied behavior analysis or related mental health field Preferred minimum of three years of customer service experience Professional demeanor and customer service approach Ongoing Job Requirements Maintenance of HIPAA, Diversity, First Aid, and CPR certifications Ability to pass randomized drug screenings Participation in a minimum of six hours of continuing education opportunities related to intellectual and developmental disabilities or customer service annually Completion of FREEDOM Therapies Client Relations Manager competency training within 30 days of hire date

Job Type:

Full-time Pay:

$18.50 – $20.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Parental leave Professional development assistance Vision insurance Application Question(s): Are you willing to undergo a background check, in accordance with local law and regulations? What are your anticipated daily hours of availability? (Please include start and end times for each day of the week) What is your anticipated rate of pay?

Education:

High school or equivalent (Preferred)

Experience:

working with children: 1 year (Preferred) working with individuals who have special needs: 1 year (Preferred) customer service: 3 years (Preferred)

Work Location:

In person