Healthcare Relations Representative | PRN Position Available In Alachua, Florida

Healthcare Relations Representative |

PRN 3.0 3.0

out of 5 stars Gainesville, FL 32606 Gainesville, FL 32606 The Healthcare Relations Representative will educate medical referral sources, and on occasion potential patients and their families, about Community Hospice & Palliative Care’s services, access to hospice care and delivery of end-of-life care with a strong emphasis on customer service. They will be well versed in appropriateness of services and will be able to educate on a one-to-one basis as well as large group settings. Achieve quarterly and annual referral and admission goals within assigned territory as set by the Director of Business Development, Manager, Healthcare Relations, or COO. Educate and motivate medical community about the benefits of hospice care and the unique benefits of Community Hospice Educate medical community on what are hospice appropriate referrals. Educate medical community on the patient benefits of early referrals. Cultivate, develop, and enhance existing relationships with physicians, hospitals, nursing homes and assisted living facilities. Develop and track time and territory management plan for complete coverage of assigned territory. Expectation all assigned referral source contacts will be made on days working in facilities and other medical sources for referrals. Follow account rating procedures and activity guidelines as established by department leadership. Leverage in-service events, formal and informal education events to insure delivery of Community Hospice messages. Maintain accurate record of all expenses and report to Community Hospice on a timely basis. Maintain accurate and up-to-date business development records within assigned database. Meet expectations for using the CRM and other systems to track activity, including meeting standards for scheduling, completing and documenting visits and contacts. Track reported referrals and admissions are reflected properly within Community Hospice records weekly and finalized within 30 days of the end of the month. Collaborate with other members of the hospice team within your assigned territory. Back-up fellow Healthcare Representatives as needed for special events or vacation time. Maintain memberships in related health care professional organizations for the purpose of networking. Communicate issues that arise in the field with clinical staff through defined channels to enhance service delivery. Participate in organizational committees as identified that enhance the working relationships between departments within Community Hospice. Represent Community Hospice professionally at all times through care and/or services provided to all clients. Comply with Community Hospice policies, procedures and standard practices. Maintain the confidentiality of patients and families within Community Hospice as per government mandates. Use resources in a fiscally responsible manner. Promote Community Hospice through participation in community and professional organizations. Improve own professional knowledge and skill level. Bachelor’s degree or equivalent required. Minimum two years of documented sales success, preferably in selling services to medical professionals within the Jacksonville area. Clinical background. Fluent English, secondary language a benefit. Florida driver’s license with driving record acceptable to Community Hospice insurance carrier, and reliable transportation. Strong communication skills with ability to listen. Ability to communicate and articulate Community Hospice services and benefits to medical professionals in a clear and concise manner. Excellent presentation skills for both small and large audiences. Ability to work both autonomously and in support of the needs of Community Hospice and your fellow team members. Computer proficiency with Microsoft Office, customer relationship management and sales force automation systems. We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law.