Account Maintenance Specialist Position Available In Broward, Florida

Account Maintenance Specialist 3.6 3.6 out of 5 stars 3050 Corporate Way, Miramar, FL 33025

Summary:

The Account Maintenance Specialist plays a critical role in ensuring the accuracy and integrity of member account information at Tropical Financial Credit Union. This position is responsible for reviewing and closing inactive accounts, performing outbound calls to verify member details prior to closing account, and maintaining thorough documentation of conversations and closing activity for compliance and audit purposes. The specialist will collaborate closely with the IT Department and other internal teams to identify data discrepancies, improve current workflows, and recommend enhancements to streamline data maintenance processes. Essential Duties and Responsibilities include the following. Other duties may be assigned. Review accounts with a $0.00 balance and no recent activity to determine eligibility for closure in accordance with credit union policies. Conduct outbound calls to members to verify and update account information prior to closing account. Process account closures and record detailed notes in the system for transparency and future reference. Maintain high standards of accuracy, data integrity, and confidentiality in all tasks performed. Collaborate with internal departments to resolve discrepancies and ensure data consistency across systems. Meet established productivity targets related to account reviews. Proactively identify and escalate any data issues or irregularities to the appropriate teams. Analyze current data management processes and provide recommendations for operational improvements and increased efficiency. Support auditing and compliance initiatives through accurate documentation and recordkeeping.

Compliance:

BSA Compliance – every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department. In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending and Credit Card Act. Comply with all TFCU policies and procedures to ensure compliance with such regulations. Performs other duties as required with or without accommodation.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Strong attention to detail and excellent organizational skills. Ability to handle sensitive information with integrity and discretion. Proficient in Microsoft Office and CRM/database systems. Excellent interpersonal, motivational, analytical, and oral and written communication skills. Must be a self-starter and possess above average time management, problem solving and prioritization skills. Ability to meet deadlines in an organized and timely fashion. Ability to work independently, with minimal supervision at times. Education and/or Experience High School Diploma or general education equivalent A minimum of 1 year of experience in member service, data entry, or administrative support. Intermediate knowledge of computers (MS Office, Outlook, Word, and Excel)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Travel may be required to assist in other branches or departments as necessary.