Account Manager Position Available In Broward, Florida

Account Manager 2.6 2.6 out of 5 stars Broward County, FL • Remote Account Manager About the

Role:

As an Account Manager, you will serve as the primary liaison between our company and assigned properties. Your main focus will be to nurture and strengthen relationships with Boards and HOA offices, ensuring the overall success and satisfaction of each property. You’ll be responsible for customer satisfaction, service delivery, and the management of accounts receivables.

Key Responsibilities:

Build and maintain strong relationships with clients, acting as their main point of contact. Support events and promotional activities at your assigned properties. Conduct regular account visits and meetings (at least twice a month) to assess service performance, review utilization reports, and discuss any new feature releases. Identify upsell opportunities to enhance revenue growth. Address resident and VIP escalations as needed. Develop relationships with property owners, board members, General Management, and IT staff to generate referrals to other communities. Collaborate with legal, engineering, marketing, technical operations, customer service, and other departments to ensure complete customer satisfaction. Create and deliver onsite sales presentations and product demos; provide training to clients as required. Attend and organize local and national tradeshows and community/hospitality association events as needed. Stay informed about community and hospitality telecom trends, brand standards, and competitors. Work with the marketing team to produce and recommend additional collateral as needed. Exercise independent judgment and discretion in significant matters. Respond to customer inquiries through web channels and social media. Perform additional duties as assigned.

Minimum Qualifications:

To be successful in this role, you should meet the following criteria: Bachelor’s degree preferred or equivalent experience. Minimum of 2 years of experience in the telecommunications industry, with a focus on account management preferred. At least 3 years of experience in Account Management, Customer Service, or a related field. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits:

We value our employees and offer a comprehensive benefits package, including: Comprehensive healthcare, dental, and vision plans

Paid PTO Job Type:

Full-time Pay:

$60,000.00 – $70,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift

Supplemental Pay:

Yearly bonus

Work Location:

Remote