Account Manager – Textile Position Available In Broward, Florida

Essential Tasks for the Account Manager

• Textiles Client Relationship Management:

• Serve as a primary point of contact for textile industry clients, ensuring excellent customer service
• Build and maintain strong relationships to enhance client retention and satisfaction
• Support senior account managers in developing and maintaining strong customer relationships
• Assist with client communications, including responding to inquiries, addressing clients needs and providing updates
• Work with management to help navigate through project complexities or issues the client is facing
• Gather and analyze client feedback to improve delivery service Sales and Business / Revenue Generation
• Help identify new business opportunities within existing accounts
• Assist in preparing presentations, proposals, and sales materials
• Conduct market research to support business growth initiatives
• Work closely with commercial leads to identify growth opportunities and propose value
• added services to clients
• Collaborate with internal teams across regions to cross-sell
• Satisfying Key Performance Indicators as set by management
• Monitor cliente contracts, pricing structures, and financial performance
• Monitor account profitability and ensure alignment with business goals Technical Expertise
• In-depth knowledge of textiles industry and market
• Clear understanding of major industry trends/policies impacting US-based stakeholder groups
• Familiarity with corporate ESG strategies and key issues that could impact textile-related service offerings
• Stay updated on regulatory changes and advise the business and clients accordingly
• Analyze industry trends, competitors activities, an customer demands to provide insight to management

Project Account Management, Support & Coordination:

• Assist in the planning, execution, and tracking of projects related to client accounts
• Coordinate with internal teams to ensure timely delivery of products and services
• Meet regularly with key client stakeholders to elevate the partnership experience
• Monitor multiple project timelines, budgets, and deliverables, and escalating issues as needed
• Analyze client accounts and market trends to identify risks and growth opportunities
• Provide feedback on project team performance to support annual reviews
• Oversee scheduling and execution of Certifications, inspection, and Sustainability assessments Contract & Documentation Management
• Assist in drafting, reviewing, and maintaining client contracts and agreements
• Ensure all client documentation is accurate, up to date, and properly stored
• Support the invoicing and payment tracking process
• Negotiate terms and conditions of proposals and contracts to align with company objectives with support from management
• Resolve issues related to contract delivery

Financial Management:

• Deliver transparent and timely financial reporting for project execution, including income and cost analysis
• Manage project budgets and conduct financial forecasting to ensure alignment with project goals
• Closely monitor and address issues relating to scope creep

Quality Assurance:

• Take accountability for the quality and output of all assigned projects, ensuring alignment with client expectations and company standards

Business Development:

• Identify opportunities to expand service offerings and drive revenue growth by understanding clients business and industry need

Reporting & Analysis:

• Assist in analyzing client data to identify trends and improvement areas
• Maintain accurate records in CRM and project management tools and any other tools used by the company
• Prepare regular reports on accounts status, forecast, and key performance indicators (KPIs) Non-essential tasks for the Account Manager
• Textiles
• Assist in organizing corporate events, client meetings, and trade shows
• Support administrative tasks, such as scheduling meetings and managing calendars
• Participate in team training and professional development activities
• Provide backup support to other departments as needed
• Represent the team at industry conferences, trade shows, and networking events
• Conduct occasional market research trends and competitors to inform business strategies