Account Specialist Position Available In Broward, Florida

Account Specialist Inspected Plantation, FL 33324 The Account Specialist takes a proactive, solutions-driven approach to customer success by identifying trends, anticipating needs, and resolving issues before they escalate. Responsible for managing a specific portfolio of customers, the specialist leverages insights from the Permit Hub to stay ahead of potential challenges, ensuring seamless experiences and long-term satisfaction. By initiating regular check-ins and collaborating with the administrative team, the specialist proactively identifies opportunities to improve service and enhance customer relationships.

Key responsibilities include:

Proactively reaching out to customers via phone and email to identify potential issues and address them before they become problems Analyzing customer data and interactions to identify trends, patterns, and emerging needs Anticipating customer needs based on trends and offering proactive solutions to enhance their experience Collaborating closely with the administrative team to resolve any concerns and provide tailored support Managing a specific portfolio of customers, ensuring each receives personalized attention and proactive service Using the Permit Hub to track customer activity, predict potential roadblocks, and take action before issues arise Qualifications Proven experience in account management and sales, demonstrating strong leadership and communication skills. Proficiency in negotiation and business development, particularly in B2B and technology sales. Familiarity with Hubspot and technical sales processes. Strong analytical abilities and experience with warm calling. Administrative experience is essential for effective task management and support.

Job Type:

Full-time Pay:

$60,000.00 – $75,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person