Sr Global Technical Account Manager Position Available In Broward, Florida

Sr Global Technical Account Manager Lowell, MA, United States • Alpharetta, GA, United States + 11 more Hybrid Apply NowAdd to Job Cart
Job Description
Job ID
SRGLO012890
Employment Type
Regular
Work Style
hybrid
Location
Lowell,MA,United StatesAlpharetta,GA,United StatesAtlanta,GA,United StatesBranchburg,NJ,United StatesIndianapolis,IN,United StatesMaitland,FL,United StatesMemphis,TN,United StatesOakland,CA,United StatesSan Francisco,CA,United StatesSanta Ana,CA,United StatesScottsdale,AZ,United StatesSt Louis,MO,United StatesWeston,FL,United States
Travel
Up to 25%
Role
Sr Global Technical Account Manager Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. About the Role •This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US based UKG office•The Global Technical Account Manager provides technical support and account management to Pro, Pro WFM, and Workforce Central customers and must have a high level of WFC and/or Pro WFM product knowledge. Responsibilities may include but are not limited to the following: Provide account management and technical support of Workforce Central or Pro WFM products as well as UKG Pro to large enterprise-class customers
Utilize Workforce Central, Pro WFM or UKG Pro knowledge and technical capabilities to provide optimum solutions to customer issues
Replicate customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review
Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
Communicate effectively to both technical and non-technical individuals at various levels internally and externally
Conduct weekly conference calls, provide weekly status reports and advocate for customer needs and requirements
Interface successfully with other UKG cross-functional teams and third-party solution providers
Participate in testing and validating system fixes, service releases, and enhancements
Late Shift and On-Call availability if needed

Basic Qualifications:

1-2 years HCM experience
3-5 years customer service experience
3-4 years account management experience
Must have the ability to occasionally travel on short notice

Preferred Qualifications:

1-2 years of UKG Pro experience strongly preferred
Strong leadership abilities
Proactive focus
Experience with HR/Payroll
Strong leadership abilities
Strong verbal and written communication skills with demonstrated ability to communicate effectively
Ability to set and manage customer expectations
Effective collaboration and time management skills
Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner
Highly motivated and team oriented
BS/BA preferred or equivalent work experience
Certification in the Payroll/HR industry a plus
FPC/CPP certification
Spanish, French and/or Portuguese language skills Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!