Commercial Account Liason Position Available In Duval, Florida

Commercial Account Liason 3.1 3.1 out of 5 stars Jacksonville, FL 32256

Job Description:

Essential Duties and Responsibilities This position is responsible for managing the Commercial Enterprise accounts for Turner Pest. This position will coordinate business to business meetings in person or on a Teams meeting, conduct onsite evaluations, recommend services they do not have and bring the information back to the Technical Director. Operations Director and Branch Managers.

Duties include:

Manage all mid-tier to occasionally high-end accounts Serve as liaison for commercial accounts Manage and resolve service, billing, or related escalations regarding commercial accounts Establish and run monthly, quarterly, and yearly business review meetings Problem-solving and complaint resolution/working directly with employees and customers Perform quality assurance checks Track, develop and perform monthly summaries with management team Contact pending cancellations and work to retain the account Conduct account analysis for price increases and contract negotiations Conduct a CPC profitability analysis and make recommendations for reform Develop and present training and educational information to large groups of customers and or employees Cross sell and or upgrade customers to other services Perform other duties as required Ideal candidates will: Experience working with contracts and possess a basic understanding of contractual language Place together reviews of accounts visited Work with the other Commercial Sales Teams Work with the Branch Managers and reporting of what was found or needed Have a Commercial Pest background

Qualifications and Requirements:

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Minimum of 3 years of industry experience Extensive knowledge of Turner services Extensive knowledge and fluent in the use of PestPac Proficient with Microsoft Office Suite or similar software Excellent time management and organizational skills Comfortable operating in a professional and confident manner Experience working with contracts and possess a basic understanding of contractual language High School diploma or GED required Required skills: Must be able to move heavy equipment on wheels, up to 50 lbs. Physically able to inspect the service area by ascending and descending ladders, stairs and obstacles; accessing attics or crawl spaces; walking, standing, kneeling and or stooping/squatting. May include long periods of sitting while driving. Must be able to talk, listen, and speak clearly with customers, technicians and Branch Managers Preferred skills: Pest Control license required by the state High school diploma or equivalent required Bachelor’s degree Business or related field preferred Must possess a valid driver’s license Physical Activities Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. Never Occasionally Constantly Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Never Occasionally Constantly Often standing for prolonged periods. Never Occasionally Constantly Moving about accomplishing tasks or moving from one worksite to another. Never Occasionally Constantly Carrying, adjusting or moving objects up to 50 pounds in all directions. Never Occasionally Constantly Communicating with others to exchange information. Never Occasionally Constantly Repeating motions that may include the wrists, hands and/or fingers. Never Occasionally Constantly Operating machinery and/or power tools. Never Occasionally Constantly Operating motor vehicles or heavy equipment. Never Occasionally Constantly Assessing the accuracy, neatness and thoroughness of the work assigned. Never Occasionally Constantly Environmental Conditions Low temperatures. Never Occasionally Constantly High temperatures. (Seasonally) Never Occasionally Constantly Outdoor elements such as precipitation and wind. (Seasonally) Never Occasionally Constantly Noisy environments. Never Occasionally Constantly Hazardous conditions. Never Occasionally Constantly Poor ventilation. Never Occasionally Constantly Small and/or enclosed spaces. Never Occasionally Constantly Physical Demands Sedentary work that primarily involves sitting/standing. Never Occasionally Constantly Light work that includes moving objects up to 20 pounds. Never Occasionally Constantly Medium work that includes moving objects up to 50 pounds. Never Occasionally Constantly Heavy work that includes moving objects up to 100 pounds or more.

Never Occasionally Constantly Work Location:

In person