Inside Account Manager (On-site/Hybrid) Position Available In Duval, Florida

Inside Account Manager (On-site/Hybrid)

American Refrigeration LLC Jacksonville, FL Job Details Full-time Estimated:

$41K – $55.3K a year 9 hours ago Benefits Paid holidays Dental insurance Paid time off Vision insurance 401(k) matching Qualifications CRM software Sales support Microsoft Excel Microsoft Outlook Sales Customer service Industrial construction Mid-level Microsoft Office B2B Communication skills Marketing Identity & access management

Full Job Description Description:

We are seeking a motivated and detail oriented Inside Account Manager (IAM) to join our sales team. This role is responsible for maintaining and growing relationships with existing customers, supporting field sales efforts, and ensuring and exceptional customer experience through proactive communication, quoting, and account support. The ideal candidate is customer-focused, organized, and excels at managing multiple priorities in a fast-paced, team-driven environment.

KEY RESPONSIBILITIES

Serve as the primary point of contact for a territory or portfolio of assigned accounts Serve as primary point of contact and support for outside account managers. Respond to customer inquiries, provide quotes, process orders, and resolve issues in a prompt and professional manner Coordinate internally with service, engineering, finance, and operations, to meet customer expectations a facilitate customer orders and needs. Identify opportunities to grow existing accounts through upselling, cross-selling, or additional service offerings Maintain accurate records of account activities Track and follow up on quotes, proposals, and service delivery Analyze customer usage and trends to proactively suggest value-added solutions Assist in onboarding new accounts and ensuring smooth handoff from outside sales Provide support for sales campaigns, product launches, and marketing initiatives

Requirements:

2+ years of experience in sales support, inside sales, customer service, or account management (industrial, manufacturing, or B2B experience preferred) Proficient in CRM systems and Microsoft Office (Excel, Outlook, Teams) Excellent communication and interpersonal skills Strong problem-solving ability and attention to detail Ability to work independently and as part of a collaborative team High level of professionalism and customer-first mindset

PREFERRED QUALIFICATIONS

Experience in the cold storage / industrial refrigeration / construction / mechanical contracting industry Familiarity with quoting tools, ERP systems, or project tracking software Technical aptitude or willingness to learn basic industry terminology, equipment, and design.

COMPENSATION & BENEFITS

Competitive base salary + performance-based incentives Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Ongoing training and professional development opportunities