Charge Off Accounts Representative Position Available In Escambia, Florida

TEKsystems is currently seeking qualified candidates interested in an Accounts Receivable Charge Off Specialist position with a reputable Credit Union. This position requires all candidates be local to the Pensacola, FL area. This position requires working HYBRID (1 day per week in office).

Job:

Description:

To recover debt on savings and checking accounts that have been charged off. To review and determine reasons for non-payment and counsel and assist members and joint owners to address their financial obligations

• Review and analyze information in various automated systems (e.g., Collection notes, joint owner information, demographic data, on-demand, e-client, UAD, CACS and CAS)
• Determine reason for non-payment and work with debtor, co-signor, to establish an equitable repayment arrangement
• Counsel and assist debtors and joint owners in handling their financial affairs to enable repayment
• Negotiate repayment with appropriate parties
• Correspond with debtors, joint owners, via letters and telephone
• Provide information to correspondence branch for preparation of correspondence to debtors, joint owners, attorneys, etc.
• Follow up with payment arrangements, broken promises, and On-Line Communications with members and other departments of the credit union
• Update member alerts to indicate amount owed/paid in full for the charged off checking and savings accounts
• Make changes and updates on the recoveries system (e.g., debtor addresses, account status changes)
• Maintain a chronological record of information developed and action taken on the recovery system
• Review payments posted to the account to ensure proper posting of payment from the debtors
• Remain informed on developments and changes in federal and state regulations, and DoD directives (e.

g., Regulation Z, the Uniform Commercial Code, and various state and federal truth-in-lending legislation)

Skills & Qualifications:

Must have 1-3+ years of c ustomer service call center or collections experience Current or prior banking knowledge/experience Proficient in Microsoft Excel Proficient in data entry/typing wpm Ability to communicate effectively and clearly (both written and verbal) Ability to work efficiently in a high call volume/fast paced environment Ability to remain calm in stressful situations while providing exceptional customer service

Hours:

Monday-Friday, must be able to work hours between 7:00am-5:30pm If you meet the following qualifications and are interested, please apply!