Enterprise Account Specialist Position Available In Hillsborough, Florida

The Enterprise Account Specialist is responsible for managing the daily operations of designated “Enterprise Accounts.” In collaboration with the assigned team, you will ensure that all loads are accepted, properly built, scheduled, and delivered within specified timeframes. This role may report to either the Enterprise Account Manager or the Enterprise Accounts Operations Manager.

Key Responsibilities:

Provide exceptional customer service for all accounts within the team. Accept all loads tendered by customers and inform your Team Lead or Manager if a load cannot be accepted. Regularly verify in the Transportation Management System (TMS) that all loads are accepted and properly built. Monitor and respond to emails in a timely manner. Build and maintain strong relationships with primary contacts and other carriers. Assist with tracking shipments using 4kites/Macropoint for accounts requiring this service. Support dispatch, check-calling, and load booking as needed. Maintain consistent communication with customers to nurture and expand accounts. Stay informed about market trends to ensure competitive truck rates. Provide updates to customers regarding carrier locations, as well as any potential issues or delays. Ensure accurate data entry into the TMS notes section for each load. Take initiative in resolving customer issues and concerns, collaborating with team leadership to find effective solutions. Manage Accounts Receivable (A/R) for all accounts. Ensure correct invoicing and accurate rate management for customers.

Qualifications:

High School Diploma or GED required. Minimum of 2 years of customer service experience. Previous experience in logistics operations is preferred. Proficient in Microsoft Office Suite. Availability to work evenings or weekends as needed.

Skills & Attributes:

Strong communication and problem-solving abilities. Ability to multitask in a fast-paced environment. Attention to detail and organizational skills. Customer-focused with a proactive approach to account management. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at HR@intxlog.com or call 1-888-374-5138 ext. 4. US Based Employees – At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law. Founded in 2007, Integrity Express Logistics is a family-owned company with over 30 years of logistics experience. Our overall mission is to live up to our company name. We earn our customer’s trust through innovative technology and operational efficiency to customize logistics solutions. We focus on customer relations and hiring the best, most-driven and highly motivated employees. Together this formula has carried IEL to where we are today.

INTEGRITY

Integrity is our name for a reason. We maintain strong moral practices and honest ethical principles to achieve long-term relationships and higher satisfaction. We strive to be a company that customers and carriers can trust.

HIGH PERFORMANCE

Our employees are the backbone of the company’s success. Due to their hard work and dedication, we are experiencing exponential growth.

PASSION FOR EXCELLENCE

We are committed to providing our customers best-in-class service by customizing and executing their specific shipping needs. We ensure that all our customer’s requirements and expectations are our top priority.

SHARING IDEAS

The field of logistics is always changing, and our employees know this best. We encourage our employees to share ideas and give feedback in order to help provide new perspectives, increase productivity and drive change.

TEAM EFFECTIVENESS

Our employees are working together across business groups and state lines to implement optimal solutions for our customers. Our strengths lie in our ability to grasp present opportunities and project future ones.