Customer Account Representative Position Available In Indian River, Florida

Customer Account Representative

KLUS, LLC

Vero Beach, FL 32962 KLUS Company’s underlying idea is to create high quality, modular component systems to integrate flexible LED circuits into everyday living space in order to meet the high expectations and needs of our customers by forever developing new designs and evolving our component systems. As a worldwide supplier of these component systems, KLUS has quickly become a leader in the extrusion technology and is being requested on many building projects throughout the world.

Job duties:

The Customer Account Representative will process incoming orders from customers and internal employees. This position will be responsible for all aspects of the order entry process, from entering orders to tracking completion.

Key Responsibilities:

Accurately process and manage customer purchase orders (POs) from entry through completion using ERP systems (SAP experience is a plus). Validate customer and order details against submitted purchase orders to ensure completeness and accuracy. Monitor inventory levels to confirm product availability and coordinate with internal teams as needed. Communicate order status, shipping updates, and issue resolutions to customers via phone and email in a timely and professional manner. Handle and resolve customer inquiries and issues, escalating complex problems as appropriate. Collaborate with sales, logistics, and operations teams to ensure a seamless customer experience. Maintain thorough and accurate records of all customer interactions and transactions.

Required Skills & Qualifications:

Strong technical skills with proficiency in ERP systems (SAP preferred). Solid analytical and mathematical skills for managing and interpreting data. Strong attention to detail and accuracy; able to identify inconsistencies and resolve issues quickly. Excellent organizational and time-management skills; able to prioritize and manage multiple tasks simultaneously. Effective problem-solving abilities, with a focus on finding practical solutions quickly. Exceptional communication skills, both written and verbal, with the ability to translate technical information for non-technical audiences. Team player with a collaborative mindset and the ability to work independently when required. Experience writing and delivering clear communications to cross-functional teams.

Job Type:

Full-time Pay:

From $1.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Vision insurance

Schedule:

Day shift Monday to

Friday Work Location:

In person