Account Manager Position Available In Martin, Florida

Account Manager C&W Technologies Stuart, FL Job Details Full-time $50,000 – $67,964 a year 1 day ago Benefits Paid holidays Health insurance 401(k) Paid time off 401(k) matching Opportunities for advancement Qualifications Sales Customer service Upselling Mid-level 3 years Cross sales Driver’s License Presentation skills Bachelor’s degree B2B sales Customer support Associate’s degree Account management 2 years Communication skills Full Job Description Job Title Account Manager Overview C&W Technologies is looking for an energetic and experienced Account Manager to join our growing team. If you are innovative, customer-focused, and a team player, this role will provide immediate income potential and long-term career growth. You will be the main point of contact for assigned clients, ensuring they receive top-tier support while continuously seeking ways to provide additional value through our solutions. The Company C&W Technologies helps businesses and individuals become more secure, effective, productive, and profitable by delivering SMART Technology and expert advice. We’ve been “Doing I.T. Right Since 1985.” We love technology and eagerly explore what’s yet to be discovered. We are enthusiastic about helping our clients grow, leveraging our technology solutions to power their success. We foster a collaborative environment that encourages creativity, curiosity, and continuous improvement. Job Summary As an Account Manager, you will be responsible for managing a portfolio of clients , ensuring a high level of retention and satisfaction. You’ll act as the primary liaison between the client and C&W Technologies, overseeing every phase of the client journey—from onboarding and solution implementation to ongoing relationship management and strategic account growth. In this role, you will: Serve as the main point of contact for client inquiries and escalations. Collaborate with internal teams to deliver high-quality solutions. Upsell and cross-sell additional services that align with client needs. Support clients’ IT roadmaps by proactively recommending improvements. Responsibilities Relationship Management & Communication Maintain regular communication (written and verbal) with clients, ensuring they stay informed about project updates, new offerings, and relevant industry insights. Collaborate with internal departments (Sales, Operations, Technical Support, etc.) to ensure client requests are handled efficiently. Client Retention & Satisfaction Build and nurture strong, long-standing client relationships, conducting monthly touchpoints and quarterly reviews. Identify client needs, conduct whitespace analyses, and proactively suggest improvements or additional services. Maintain a deep understanding of each client’s business and IT environment to help shape their long-term technology roadmap.

Sales Growth:

Upselling & Cross-Selling Identify opportunities to expand current accounts through upselling (e.g., managed services, unified communications) or cross-selling complementary solutions. Prepare accurate and timely quotes, proposals, and orders. Track all sales activity in CRM systems and other sales tools, maintaining clean records of margin, pricing, and deal registrations. Order & Vendor Management Oversee the quote-to-order process, ensuring timely delivery and white-glove treatment for each client. Handle vendor relations, including deal registration, price adjustments, order tracking, and reporting. Proactively manage any vendor or client order issues to ensure a smooth experience for all parties. Customer Service & Support Respond promptly to client requests via phone, email, chat, or other channels. Work collaboratively with the technical and operations teams to address client concerns and adjust strategies as needed.

Qualifications Experience :

2-4 years in an Account Manager (or equivalent) role with proven results in B2B environments.

Education :

Bachelor’s degree or equivalent work experience. Background in customer service and/or sales is a plus.

Technical Aptitude :

Familiarity with IT services, professional services, unified communications, or other business-related technologies is highly beneficial.

Relationship Building :

Proven ability to develop long-standing professional relationships and handle multiple customer accounts simultaneously.

Sales Skills :

Knowledgeable in upselling, cross-selling, and strategic account planning.

Communication :

Excellent written and verbal communication skills—comfortable collaborating with internal teams and presenting to external stakeholders. Soft Skills Sound judgment and patience Strong persuasion and negotiation techniques Effective problem-solving and troubleshooting Analytical approach to identifying client needs Highly organized and detail-oriented

Compensation Base Salary :

$50,000

Working Hours & Benefits Schedule :

Monday to Friday, 8:00 a.m. – 5:00 p.m. (Eastern Time)

Benefits :

Paid Time Off (PTO) Sick Days Paid Holidays 401(k) Retirement Plan Other standard benefits (health insurance, etc.) Why Join C&W Technologies?

Innovative Environment :

We thrive on creativity and discovering new solutions.

Collaboration & Support :

Join a team of experts who work together to deliver exceptional client results.

Professional Growth :

As you excel, so do your opportunities for advancement within the company.

Job Type:

Full-time Pay:

$50,000.00 – $67,964.00 per year

Benefits:

401(k) matching Health insurance

Schedule:

8 hour shift Monday to

Friday Supplemental Pay:

Bonus opportunities Commission pay

Education:

Associate (Preferred)

Experience:

Account management: 3 years (Required) B2B sales: 2 years (Required) Ability to

Commute:

Stuart, FL 34994 (Required)

Work Location:

In person