Account Manager- Sales Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Account Manager- Sales position at ZeroBounce involves managing client relationships, driving revenue growth through upsells and renewals, and preventing churn. Essential requirements include a proven track record in managing SaaS/tech accounts, email expertise, proficiency in CRM platforms, and strong communication skills. Preferred certifications in sales software and industry knowledge are beneficial. The role aims to achieve revenue growth targets, maintain high client retention rates, and deliver excellent customer satisfaction. Join ZeroBounce for the opportunity to optimize email strategies for various brands, work with AI-driven tools, and enjoy a remote-first culture with performance bonuses and ongoing training.
Job Description
Account Manager- Sales Hertza LLC Miami, FL • Remote •
Location:
Remote Florida, East Coast Company Overview ZeroBounce is looking for an account manager to join our Sales Operations team. Your work will help make ZeroBounce and its Customers happier by engaging with customers who might, or are lapsing, or are having billing issues. You will be using the phone and email to contact customers who are having issues paying on our platform, whether through new transactions or recurring. Your goal is to make sure that Customers are happy and reduce ZeroBounce churn. You should have a great personality and sales skills. Understand the capabilities and how to use systems to scale your role. Job Purpose Build and nurture client relationships while driving revenue growth through upsells, renewals, and strategic account expansion.
Key Responsibilities Client Management Onboarding:
Guide new clients through ZeroBounce’s suite (API, bulk email validation, inbox placement testing).
Quarterly Reviews:
Analyze client usage data (e.g., bounce rates, spam trap flags) to showcase ROI.
Churn Prevention:
Proactively address risks (e.g., inactive accounts) with tailored solutions.
Sales & Growth Upselling:
Promote add-ons like email finder or domain scoring based on client needs.
Renewals:
Lead contract negotiations, emphasizing deliverability improvements (e.g., “Your campaigns achieved 98% inbox placement”).
Cross-Selling:
Partner with marketing to pitch ZeroBounce’s list hygiene audits or GDPR compliance tools.
Collaboration Feedback Loop:
Share client pain points (e.g., API integration hurdles) with product teams.
Case Studies:
Document success stories (e.g., “Client X reduced bounces by 80% in 60 days”).
Requirements Essential Proven Track Record:
2+ years managing SaaS/tech accounts with $50K+ ARR.
Email Expertise:
Understanding of bounce types (5xx vs. 4xx), spam traps, and
CAN-SPAM
laws.
Tools:
Proficiency in CRM platforms (e.g., Salesforce) and email validation metrics.
Communication:
Ability to explain technical concepts (e.g., DNS configuration) to non-technical clients.
Preferred Certifications:
HubSpot Sales Software, Google Analytics, or similar.
Industry Knowledge:
Experience with ESPs (e.g., Mailchimp), CDPs, or marketing automation.
Performance Metrics Revenue Growth:
Achieve 120% of quarterly upsell/cross-sell targets.
Retention Rate:
Maintain 90%+ client renewal rate.
CSAT:
Deliver 95%+ customer satisfaction scores. Why Join ZeroBounce?
Impact:
Optimize email strategies for Fortune 500 brands and startups alike.
Innovation:
Work with AI-driven tools shaping the future of email deliverability.
Perks:
Remote-first culture, performance bonuses, and ongoing training.
