Assistant Guest Relations Manager (Celebrity Cruises) Position Available In Miami-Dade, Florida

Job Description:

Celebrity Cruises is looking for inspired global professionalswho believe in success through commitment and pride to join ourexpanding family. As an industry leader in service and innovation,we provide a working environment that fosters career growth anddevelopment for our onboard team members. With a fleet ofinnovative cruise ships, each offering guests a premium vacationexperience, there are almost countless opportunities to join us atsea. The Assistant Guest Relations Manager is a passionate,service-driven leader with exemplary problem resolution skills. Therole directly oversees the operations of the Guest Relations Desk,while ensuring the successful execution of a purposeful drivenservice culture. The Assistant Guest Relations Manager incorporatesthe latest service trends of the hospitality industry resulting ina distinctive and unparalleled service experience. Fostering apositive work environment is key to ensuring complete guest andteam satisfaction. The operational goals of training, leadership,development, and recognition of individual and team performance areparamount to the success of the overall operations. The AssistantGuest Relations Manager will assist the Guest Relations Manager incontinuously improving the overall ratings and is held accountablefor the guest relations experience. Leading by example, the Assistant Guest Relations Manager willrepresent the department in a professional and courteous manner atall times, including physical and verbal interactions with guestsand all shipboard employees, while in public and crew areas.

• Will be accountable for resolving all issues to the guestsatisfaction while following up to ensure complete servicerecovery.
• Directs, coaches, supports, supervises, and provides performancefeedback for the evaluations of the Guest Relations Staff andJunior Guest Relations Officers to the Guest Relations Manager.
• Schedules the Guest Relations Officers and Junior Guest RelationsOfficers in order to provide full coverage at the desk andstateroom services at all times.
• Makes announcements over the public address system onboard, inthe event the International Host/ess is not available.
• Manages and maintains departmental finances within budgetaryrequirements.