Client Coordinator Position Available In Miami-Dade, Florida

Client Coordinator Rebuilding Together Miami-Dade 3628 Grand Avenue, Miami, FL 33133 Are you passionate about making a difference and eager to grow in the non-profit field? We’re seeking a dedicated and empathetic Client Coordinator to join our Miami- Dade affiliate.

About Us:

For over 30 years, Rebuilding Together Miami-Dade (RTMD) has provided home repair and modification services for Miami-Dade county’s most vulnerable homeowners. As the only local organization addressing this particular need county-wide, we have the expertise and infrastructure to tackle critical home repairs and secure safe, healthy, and naturally occurring affordable housing for all. Since our inception, we have rehabbed over 1,300 homes and donated over 20 million dollars in market value work to the community. Despite our reputation for glitz and glam, Miami has one of the nation’s largest wage gaps and is the fifth most unaffordable housing market. The scale of Miami-Dade County’s affordability problem is considerable—nearly 420,000 households are cost-burdened, and severely cost-burdened households (earning 30% or less of Area Median Income) are the fastest growing segment. Rebuilding Together Miami-Dade repairs and modifies homes for Miami-Dade County’s most vulnerable homeowners. Our efforts preserve affordable home-ownership, fight gentrification, stabilize communities, and ensure the safety and health of residents. We currently serve all of Miami-Dade County, but have an especially strong presence in West Coconut Grove, and Florida City. No two communities are the same so we approach each neighborhood with thought and intention, alwayslistening to the homeowners needs before forming a plan of action. We hope to find someone passionate about housing who shows an interest in exploring equity, diversity, and inclusion.

Our Efforts:

Ensure the safety and health of residents Stabilize communities Preserve naturally occurring affordable housing About the

Role:

As the Client Coordinator you will oversee all aspects of the client/homeowner experience of receiving critical repair services from Rebuilding Together Miami-Dade. You will strive to build trust within the community and awareness among populations with the greatest need for our services. In this position, you are the primary point of contact for clients, ensuring a high level of client communication and support throughout the application, intake, project, and close-out stages.

Your responsibilities will include: Communicating with homeowners via phone and email to provide updates and answer inquiries. Processing new applications and managing documentation. Responding to phone calls, addressing questions, and assisting with referrals from other organizations. Sending out contracts for signatures. Interview prospective homeowners and assist with application for programs and services. Oversee and ensure complete documentation and tracking of files necessary for proof of program eligibility; input client data/upload documents into organization’s Master List, and Dropbox. Write homeowner bios and present prospective client cases to the Team for acceptance into our programs. Act as a reliable point of contact for the client throughout the rebuilding process; ensuring the client understands where they are located in the program pipeline at all times. If a client has a critical need, not provided by RTMD, research and refer to other organizations who may be able to assist. Track client progress and report to team members at weekly staff meetings. Supporting occasional volunteer events to help advance our mission.

What We’re Looking For:

Someone who is comfortable working with vulnerable populations and demonstrates patience and empathy. A problem-solver who remains calm and resourceful when challenges arise. Excellent communication and organizational skills. A team player with a strong desire to learn and grow in the non-profit sector.

Must be:

Proficient in

Word, Excel, Email Ideal:

Experience with Dropbox and Monday.com The majority of time will be spent in the office; must be able to use a computer and phone for extended periods of time. Must be able to travel independently to meetings in the community and in client homes. Why Join Us? This is more than just a job—it’s an opportunity to create meaningful change in our Miami-Dade community. If you’re ready to work in a supportive and mission-driven environment, we’d love to hear from you!

To Apply:

Send in your resume and a cover letter explaining why you’re a great fit for the role. Make a difference in your community—apply today!

Job Type:

Full-time Pay:

From $15.00 per hour

Schedule:

8 hour shift Monday to

Friday Work Location:

In person