Client Relations Executive Position Available In Miami-Dade, Florida

Job Description:

ADP is hiring a Client Relations Executive for Key Accounts.

Areyou ready to flex your leadership expertise and guide the overallactivities of a client-facing Human Resources service team workingin the Field, ensuring service excellence for our clients? Can youhandle the responsibility of ensuring an overall productive andenjoyable working environment for our associates? Are you ready tomanage a diverse client book of California accounts? Do you enjoyworking through client challenges and providing creative solutions?

Do you have a knack for building relationships, working throughcontract negotiations, and retaining clients? Well, this may be therole for you. Ready to make your mark?

In this role, the ClientRelations Executive (CRE) is responsible for both HR consulting andoverall Account Management, driving client retention byrelentlessly monitoring and managing clients’ experience andsuccess. With and through their team of HR professionals, the CREpartners with all levels of ADP service partners and Clientleadership to drive a favorable end-to-end client experience – onewhich results in a long-term and valued partnership. The CRE willinitiate interventions to address any areas of client retention,including client satisfaction, client experience, and overall valuerecognition. The CRE identifies client risk and acts as the primaryagent for driving save and retention activity, enlisting the manyADP resources available to address and remedy client concernsthereby sustaining a long-term partnership with

ADP.WHAT YOU’LL DO

ResponsibilitiesWhat you can expect on a typical day:

Client Focus:

The CRE serves as service and talent leader to anassigned team and client base as it relates to the delivery ofWorld Class Service. The CRE will reinforce the value of ourservices in direct discussions with clients, addressing our pricingand invoicing philosophy in a manner designed to retain the client.

The CRE will monitor client survey scores and maintain them at alevel established by Senior Leaders. The CRE will maintain arelationship with local Sales Leaders, providing support whenpossible to the sales process. Manage escalated issues and providedirection internally, as well as updates to the client. Possessesstrong presentation skills, executive presence, business acumen,and an ability to articulate and manage to clients’ desiredoutcomes. The CRE is able to manage difficult situationseffectively and with the highest standard of integrity.

People Leadership:

The CRE will provide overall direction andleadership to Field HR Business Partners, managing the activitiesof team members in multiple locations through frequentcommunication, direction, development, and coaching. Managerelationships with key stakeholders. Establish clearly definedindividual performance goals and objectives; communicate these toteam members through 1-on-1 meetings and performance planning andreview sessions; provide periodic performance feedback and conductannual performance reviews on all team members. Develop leaders forsuccession.

Contract Management and Success Measurements:

The CREunderstands all components of their clients’ contracts, includingpricing components, service level agreements, and the clients’service history. The CRE reports on progress against KeyPerformance Indicators and Business Goals, monitoring and managingclient success while being able to effectively use data to provideactionable insights.

Operational Execution:

The CRE is responsible for ensuring teamKey Performance Indicators are met, driving overall goal attainmentfocused on client retention, Net Promoter Score (NPS) surveys, andother fiscal- and people-oriented goals. The CRE coordinates andcollaborates, within a highly matrixed global organization,including Sales, operational, service and product managementpartners to drive issues to closure, oversee completion of complexprojects, improve efficiency and quality of end-to-end experience,and influence the product roadmap to enhance the overall clientexperience and deliver on the client’s success milestones.

TOSUCCEED IN THIS ROLE

At least eight years of managing and consulting with small- andmid-sized clients, focused on strategic account management. At least five years of General Management, Sales or ManagementConsulting Experience, Client Success Management. Be very comfortable with technology and learning newsoftware. Very proficient in the Microsoft Office Suite, including Exceland PPT. Demonstrated skills in analytics and research, clientrelations, executive presentations and cross-functional projectmanagement. Experience with Human Capital Management solutions andtechnology. Some travel required. A college degree is great but not required. What’s moreimportant is having the skills to do the job. If you don’t have acollege degree, other acceptable experiences could include: Military experience where skills including teamwork,adaptability, organization, and follow-through will help you buildteam and client relationships, identify solutions, and achievesuccess.

BONUS POINTS FOR THESE

Preferred Qualifications Bachelor’s Degree. MBA or advanced degree. A working understanding of a Professional Employer Organization(PEO). A demonstrated working knowledge of Salesforce Client RelationsManagement software. Previous experience managing client/customer retention andservice teams. Ability to communicate effectively to all levels of internaland external contacts verbally and in writing. Excellent collaboration, organizational, time management,customer service and problem-solving skills. Ability to work and thrive in a team environment, focused onachieving results.

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN

Be yourself in a culture that values equity, inclusion, andbelonging and creates a safe space for diverse perspectives andinsights. Belong by joining one of our Business Resource Groups where youcan connect globally with networks and allies who share commoninterests and experiences. Grow your career in an agile, fast-paced environment withplenty of #J-18808-Ljbffr