Manager of Enterprise Account Management Position Available In Miami-Dade, Florida

Manager of Enterprise Account Management

PARADIGM SENIOR SERVICES INC 11900

Biscayne Boulevard, Miami, FL 33181 Location This position is suited for candidates based in the Miami area, but we welcome applications from qualified individuals who are located outside this area (states limited to FL, MA, PA, WI, IL, TX, MD, AZ, NY, and GA). Who We Are At Paradigm, we’re revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities. We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We’re on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact. Position Snapshot The Manager of Enterprise Account Management is responsible for leading a team of Enterprise Account Managers who oversee relationships with top-tier home care providers and national franchise brands. This role ensures execution of account strategies that drive customer retention, revenue growth, and high satisfaction across the enterprise segment. The ideal candidate brings strong leadership, customer-centricity, and cross-functional collaboration skills to support a high-performing team and strengthen strategic relationships. This role is primarily focused on empowering and scaling the impact of the team. This role reports directly to the to the Director of Account Management & Customer Support. Core Responsibilities Lead, mentor, and develop a team of Enterprise Account Managers, ensuring consistent execution of account management strategies across the enterprise portfolio Establish clear team goals, KPIs, and performance expectations, ensuring alignment with department objectives and company growth targets Serve as an escalation point and thought partner for complex customer challenges, providing strategic guidance and hands-on support as needed Collaborate cross-functionally to ensure enterprise customers receive a coordinated and high-value experience Support customer lifecycle management by guiding strategic account planning and retention strategies Monitor and analyze team performance and customer outcomes using CRM and other reporting tools to identify trends, coaching opportunities, and operational improvements Participate in executive-level meetings with strategic customers and represent the team at industry events, conferences, or internal leadership forums Support onboarding and continued development of Enterprise Account Managers through training, playbooks, feedback, and knowledge sharing Champion a culture of excellence, ownership, and continuous improvement within the Enterprise Account Management team Approximately 10%-15% annual travel required Experience and Skills Minimum 5 years of experience in account management, customer success, or client services, with at least 2 years in a people leadership role required Proven ability to lead, coach, and inspire high-performing teams in a fast-paced, customer-facing environment Strong understanding of strategic account management, customer retention strategies, and driving customer growth Experience working with enterprise-level clients or national/multi-location accounts strongly preferred Excellent verbal and written communication skills, with confidence in executive-level presentations and cross-functional collaboration Demonstrated ability to manage complex issues, prioritize competing demands, and make data-informed decisions Proficiency in CRM systems and account health monitoring tools Health care industry experience preferred, particularly in home care or senior services Education and Qualifications Bachelor’s degree in Business Administration, Healthcare Administration, or a related field required Formal training or certification in customer success, account management, or leadership development preferred What We Offer Medical, dental, and vision benefits 401k retirement plan Aflac benefits Paid time off Professional development support Compensation $85,000-$100,000 depending on experience + bonus compensation