POS Deployment and Support Manager Position Available In Miami-Dade, Florida

POS Deployment and Support Manager 1.0 1.0 out of 5 stars Miami, FL 33176

Job Overview:

Franpos, a leading provider of comprehensive pet retail solutions, is seeking a skilled Deployment and Support Manager to oversee the implementation of our software solutions across multiple client locations and provide high-level technical support. This position requires a strong background in software deployment, technical support management, and customer relationship management.

Responsibilities:

Manage the end-to-end deployment of Franpos software solutions across multiple client sites, ensuring timely and accurate installation, configuration, and integration. Develop and execute deployment plans, coordinating with internal teams and clients to minimize disruptions. Oversee technical support operations, providing guidance to support staff and resolving escalated customer issues efficiently. Analyze deployment challenges, identify process improvements, and implement best practices to enhance operational efficiency. Create and maintain comprehensive deployment documentation, including project plans, technical guides, and training materials. Monitor system performance and troubleshoot issues, coordinating with engineering and product teams to implement fixes. Provide ongoing training and support to clients, ensuring optimal system utilization and client satisfaction. Maintain accurate records of deployment activities, project statuses, and support requests in the CRM system. Collaborate with sales and account management teams to identify upselling and cross-selling opportunities during deployment.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s degree preferred). 5+ years of experience in software deployment, implementation, or technical support management. Strong knowledge of SaaS platforms, enterprise software solutions, and CRM systems. Excellent project management skills with a proven track record of managing multiple deployment projects simultaneously. Proficiency in troubleshooting software and hardware systems in a retail environment. Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. Experience working with distributed teams and managing client relationships. Ability to travel to client sites as needed (up to 30%).

Preferred Skills:

Familiarity with the pet retail industry and multi-location deployment scenarios. Knowledge of C#, .NET, or similar programming languages for system integration. Experience with cloud-based platforms, specifically Azure.

Job Type:

Full-time Pay:

$77,703.00 – $83,046.00 per year

Benefits:

Health insurance

Schedule:

10 hour shift Monday to Friday Ability to

Commute:

Miami, FL 33176 (Required) Ability to

Relocate:

Miami, FL 33176: Relocate before starting work (Preferred)

Work Location:

In person