Customer Account Representative Position Available In Orange, Florida

Customer Account Representative
Full-time
Company Description
About Us
At Nexmos Design, we are more than just a creative agency—we are innovators shaping the future of visual identity and brand development. Our mission is to blend cutting-edge design with strategic insight to empower businesses to thrive in a competitive marketplace. With a collaborative and growth-driven culture, Nexmos Design is committed to fostering talent, encouraging leadership, and delivering excellence across every project.
Job Description

Job Description:

We are seeking a motivated and customer-focused Customer Account Representative to join our team in Orlando, FL. This role is pivotal in maintaining long-term client relationships, ensuring customer satisfaction, and acting as the liaison between our clients and our internal teams. The ideal candidate will be detail-oriented, solution-driven, and committed to delivering outstanding service.

Responsibilities:

Serve as the primary point of contact for assigned client accounts
Maintain and build strong customer relationships through regular communication
Understand client needs and coordinate with internal teams to deliver timely and accurate solutions
Track account activity, analyze customer data, and provide reports as needed
Handle customer inquiries, complaints, and issues with professionalism and efficiency
Assist in contract renewals and upsell opportunities
Ensure a high level of customer satisfaction and retention
Qualifications

Qualifications:

Bachelor’s degree in Business, Communications, Marketing, or a related field
2+ years of experience in customer service, account management, or related roles
Strong communication and interpersonal skills
Problem-solving mindset with attention to detail
Proficiency in CRM systems and Microsoft Office Suite
Ability to manage multiple accounts and meet deadlines
Additional Information

Benefits:

Competitive salary ($58,000 – $65,000 per year)
Opportunities for professional growth and advancement
Health, dental, and vision insurance
Paid time off and holidays
Supportive team environment and modern office setting
Ongoing training and development