Account Manager Position Available In Palm Beach, Florida

Salary Not Available
Position range in Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area $34k – $47k Per Year Account Manager
(Not Available)

Occupation:

Customer Service Representatives

Location:

Palm Beach Gardens, FL – 33410
Positions available: 1
Job #: a0GPh00000E3mbFMAR

Source:

PGA

Posted:

6/27/2025

Web Site:

www.pga.org

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time Education
High School Graduate Schedule
Full Time
Job Description Help for Partial Job Description. Opens a new window. Job Description Help for Partial Job Description. Opens a new window.
Overview Account Managers serve as the frontline support for our valued B2B clients, ensuring a seamless experience across all aspects of their interaction with Ship Sticks. This role is responsible for managing daily service needs, including pickup and delivery issues, claims, lost package investigations, and box or supply fulfillment. Account Managers work closely with clients to understand their unique requirements, provide timely assistance, and resolve any issues with care and urgency. In addition to support, they help strengthen client relationships by promoting best practices and encouraging more efficient use of our services. Essential Responsibilities Client Support

• Serve as the primary point of contact for assigned client accounts, providing prompt and professional support via phone, email, and chat.
• Troubleshoot and resolve service issues including missed pickups, delayed deliveries, claims, and lost package investigations.
• Educate clients on best practices for using Ship Sticks, including order placement, tracking, and packaging guidelines.
• Support onboarding and training of new client contacts to ensure a smooth start and consistent experience. Operational Execution
• Monitor active shipments to proactively identify and address potential issues before they escalate.
• Coordinate box and supply fulfillment to ensure clients receive the materials they need in a timely manner.
• Maintain detailed records of client interactions and resolutions using internal systems (e.g., CRM, Zendesk).
• Collaborate with internal departments (e.g., Operations, Claims, Logistics) to align on timely issue resolution and service enhancements. Relationship Management & Growth
• Track and analyze client usage trends to identify opportunities for increased engagement and service adoption.
• Promote efficient service usage, encouraging clients to streamline their shipping process with our tools and features.
• Strengthen client relationships through consistent, proactive communication and dependable service support. Benefits
• Insurance
• Health
• Dental
• Vision
• Life
• 401(k)
• Paid Time Off Education High School Graduate Help for Employer Information.

Opens a new window.