Account Specialist Position Available In Palm Beach, Florida

Account Specialist Contract Type:

Contractor Location:

Juno Beach Industry:

Oil and Gas Contact Name:

Flora Pollack Contact Phone:

Date Published:

30-May-2025

Account Specialist Juno Beach, FL Schedule:

9:00am

• 6:00pm and 12:00pm
• 9:00pm (EST) and possible Saturdays
• the shifts would be a rotation of 9:00
• 6:00 and 12:00
• 9:00. The shift would likely be Tuesday
• Saturday, no OT.

Duration:

3-

Month Contract Pay:

$23-25/ph

Job Responsibilities:

In this role, you will manage and support a variety of account management and customer service functions for a growing clean energy solutions provider.

Key responsibilities include:

Managing residential and commercial customer accounts within the renewable energy space.
Handling inbound customer inquiries, troubleshooting issues, and resolving complaints in a timely and professional manner.
Collaborating with internal departments and external vendor partners to resolve complex problems.
Performing support functions such as billing inquiries, contractor invoicing, enrollment issues, and fulfillment requests.

Essential Duties and Job Functions:

Serve as a primary point of contact for both installer partners and end consumers.
Resolve technical and service issues related to clean energy software platforms and hardware (e.g., solar panels, inverters, monitoring systems).
Provide proactive, high-quality service via phone, email, and chat.
Log detailed case information to maintain accurate customer records.
Develop a comprehensive understanding of financing and sales workflows in the solar energy industry.
Escalate complex issues appropriately and follow up to ensure resolution.
Support internal process improvement by identifying inefficiencies and proposing solutions.
Contribute to a collaborative team environment through positive communication and shared accountability.

Knowledge & Skills:

Minimum of 2+ years of experience in customer service, sales, customer accounting, claims, or related fields.
Strong problem-solving, communication, and organizational skills.
Proficiency with SaaS platforms and customer management tools.
Ability to absorb industry knowledge quickly, especially in clean energy and solar financing.
Professional demeanor with a customer-first attitude.
Detail-oriented, adaptable, and solution-focused.
Capacity to work rotating shifts and occasional Saturdays.

Education & Experience:

High school diploma or equivalent required.
Bachelor’s degree or equivalent practical experience preferred.
Previous helpdesk or technical support experience is a plus.
Experience in the solar or clean energy industry is highly desirable.
Familiarity with clean energy financing and installation workflows is beneficial. …