Connectivity Customer Account Manager Position Available In Sarasota, Florida

Connectivity Customer Account Manager 3.6 3.6 out of 5 stars 1074 North Orange Avenue, Sarasota, FL 34236 Club Car boasts a 60+ year history of industry-leading innovation and design, initially focused on golf cars and then expanding to commercial utility vehicles and personal-use transportation.

GENERAL JOB DESCRIPTION

Provide front-line phone support and account ownership to assigned accounts.

Essential Job Functions:

Achieve level 1 Visage system proficiency and take ownership of assigned accounts. Provide customer support and some technical issue resolution via phone, e-mail, and chat Liaison to all customer needs, monitoring cross departmental cases through to completion Administer software subscription trials for i3 Facilities as requested by CSMs and approved by Partner Management Group Track and manage all active trials in Salesforce.com Communicate with Sales Channel/CSMs to drive new software subscription sales post-trial period Provide training/guidance to customer in all uses of the Visage system Proactively identify and help correct operational issues at the customer’s facility Proactively monitor/maintain system equipment to ensure maximum uptime Audit assigned account information and system usage to optimize system performance Provide clear documentation on all customer correspondence

EDUCATION, EXPERIENCE & SKILLS

High School Diploma required Strong customer service skills and experience Able to work independently and efficiently to meet deadlines With proper training, be comfortable in a consultative sales role for software subscription sales Able to promptly answer support related E-Mail, phone calls and other electronic communications Self-motivated, detail-oriented and organized. Proficient in internet related applications such as Microsoft products, Web Browsers. Strong computer skills. Excellent communication (oral & written), interpersonal, organizational, and presentation skills. Golf business/pro-shop knowledge and experience. Background in customer support-related roles. Club Car is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.