Building Automation Service Account Manager Position Available In Cobb, Georgia

Job Description:

Country:

United States of America Location:

CAG16: AL Georgia (ATL) 1975 Vaughn Rd, Kennesaw, GA, 30144 USA Carrier is the leading global provider of healthy, safe andsustainable building and cold chain solutions with a world-class,diverse workforce with business segments covering HVAC,refrigeration, and fire and security. We make modern life possibleby delivering safer, smarter and more sustainable services thatmake a difference to people and our planet while revolutionizingindustry trends. This is why we come to work every day. Join us andwe can make a difference together. About This Role Building Automation systems that make sense!

Automated Logic is atotal energy solutions provider. For more than 30 years, we havebeen dedicated to designing easy-to-use building automation systemsthat provide the highest possible energy efficiency, while ensuringoccupant comfort. Through our global team of company branches andindependently-owned dealers, we offer industry-leading technologywith local, on-the-ground service that is hard to beat. We are looking for a Service Account Manager that Supervises FieldService Technicians, manages day-to-day priorities, solves clientissues received by the team. Optimizes manpower and resources,responds to complaints of customers, and escalates key issues tosenior management. Key Responsibilities Responsible for overall team safety performance and adherenceto established programs and protocols. Lead the development of your assigned team including projectmanagers and the entire technical team. Through regular 1 on 1meetings, establish and drive learning plans to ensure individualgrowth and development. Assign training with consideration ofgreater area budget; ensure completion and assignment of workcommensurate with newly learned skills as business needs demand.

Partner with HR and area leadership to determine individualperformance and course corrections as needed. Drive team discovery, quoting, approval and execution of fieldservice work, enabling account expansion opportunity and T&Mgrowth within assigned portfolio targets. Forecast team deliverables including service agreement costexpectations, T&M revenue and project POC revenue for assignedaccounts monthly. Communicate with area service manager andoperations manager status’ that roll up to area forecast. Drive financial results as determined by area management foreach product assigned. Service agreement revenue/margin, T&Mrevenue and margin as well as owner direct project revenue andmargins as assigned. Act as account consultant with assigned clients. Drive accountimprovements, identify expansions and partner with sales andleadership to build technology roadmap with account stakeholdersensuring a premier position within our customer base. Own the successful on time renewal of your agreement accountbase. Engage account team and drive established renewal process tocompletion to ensure zero gap in booking and revenue targets. Estimate service agreements. Using the approved tools of theorganization, estimate service agreements, both new and renewal tosupport the overall objective of the organization and sales effort.

Review and approve all team labor related agreement and projectrelated estimates prior to acceptance and booking. Plan agreement execution. Leverage account planning strategyfor the team and drive to balance workload throughout the yearidentifying capacity within the team to perform out of scopeproject and T&M work to achieve labor utilization goals.

Identify and escalate labor needs to area service manager. Improve account delivery efficiency by embracing advanced toolsthat ensure value delivery while driving cost out of the businessto targets determined by the area service manager. Drive technological improvements within service portfolio.

Perform discovery through routine client touchpoints and engageaccount executives to develop opportunities to closure. Achieve 50% direct charge percentage through direct accountmanagement, project management, support and accountdevelopment. Ensure all back office processes are maintained accuratelyincluding team time and expense reconciliation, reporting andauditing, expense and tool control, and proper and accuratedocumentation of service work performed. Required Qualifications High School Diploma or GED 5+ years of Experience in HVAC, mechanical systems, or buildingautomation 1+ years of experience with the Microsoft Office Suite Valid Driver’s License Preferred Qualifications Associate’s or Bachelor’s Degree Building Automation and Controls Experience Working knowledge of and understanding of commercial HVACsystems Excellent written and verbal communication skills Must be well organized and excellent time managementskills Must be able to multitask – be able to work on multiple tasks/projects at one time Strong ability to problem solve Able to build and foster a strong and proactive teamenvironment Able to coach and mentor employees Must be well organized and excellent time management skills RSRCAR #LI-onsite Carrier is An Equal Opportunity/Affirmative Action Employer. Allqualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation,gender identity, national origin, disability or veteran status, ageor any other federally protected class.

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