Account Representative Position Available In DeKalb, Georgia

Job Summary:

We are seeking a detail-oriented and proactive Account Representative to manage claims, billing, and client relations while providing critical support to field teams. This role plays a vital part in ensuring smooth job flow, accurate reporting, and exceptional customer service.

Key Responsibilities:

1. Task & Claims Management Oversee job flow processes for assigned claims, ensuring efficiency and accuracy. Maintain and manage tasking systems for all claims. Set and manage customer expectations in collaboration with job coordinators. 2. Billing & Accounts Receivable Coordinate billing preferences, scope determination, and production preferences. Review invoices to optimize billable events. Submit and follow up on invoices with assigned clients. Monitor and manage accounts receivable. 3. Reporting & Communication Provide job performance and revenue reports to management. Identify and communicate industry trends, client concerns, and sales opportunities. Conduct job audits to ensure quality and compliance. 4. Field Support & Backup Serve as a backup for job coordinators, assisting with packouts, deliveries, and emergency calls. Offer direct support to field teams as needed. 5. Client Relations & Growth Maintain active communication with clients throughout each job. Provide regular updates, timelines, and satisfaction surveys. Educate clients and customers on company processes and services to enhance understanding and trust.

Job Details:

Job Type:

Full-time Schedule:

Monday

• Friday, with a rotating Saturday shift every 4th week

Work Location:

In-person Job Requirements 1.

Education & Experience:

High school diploma or equivalent required; associate’s or bachelor’s degree preferred. Previous experience in account management, customer service, claims processing, or billing is a plus. Experience with invoicing, accounts receivable, or financial reporting is beneficial. 2.

Skills & Qualifications:

Organizational Skills

• Ability to manage multiple claims, tasks, and deadlines efficiently. Attention to Detail
• Strong focus on accuracy in billing, reporting, and client communication. Communication Skills
• Excellent verbal and written communication for client interactions and internal coordination. Problem-Solving
• Ability to troubleshoot and resolve client concerns proactively. Technical Proficiency
• Comfortable using office software (Microsoft Office Suite, CRM systems, billing software, etc.). Time Management
• Ability to prioritize workload and handle fast-paced environments. Customer Service Orientation
• Commitment to client satisfaction and retention.

3.

Physical & Availability Requirements:

Must be available for a Monday-Friday schedule , with a rotating Saturday shift every 4th week . Ability to work in an in-person office setting . Occasionally assist with field tasks such as deliveries, packouts, and on-call availability .