Customer Account Manager – International II Position Available In Fulton, Georgia

Customer Account Manager

• International II
  Job Locations
  US-GA-Union City

ID 2025-5611

Category Sales Position Type Regular Full-Time
Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company’s continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The Customer Account Manager

• Intl level II is responsible for day-to-day management of, and expanding, the client relationship.

In addition, the role will be responsible for customer service (24/7), KPI monitoring, tracking, routing, problem resolution, client reporting, vendor compliance, account profitability, and all other assigned projects as dictated by the needs of the client. This role requires excellent organizational and communication skills while working in a high volume and fast paced environment. The Customer Account Manager is the primary point of contact for a large revenue-producing and more complex customer base responsible for all steps in the logistics process for these customer(s), which may not be routine in nature.
Responsibilities
Responsible for developing, leading, and managing key account(s). Responsible for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction.
Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations
Review account budgets, pricing, quoting, and improving cost effectiveness.
Analyze account data and provide predictions to management. To include assistance of creation of MBR and QBR data to meet or exceed global sales and client expectations.
Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met
All other duties as needed
Qualifications
A team player who works well with others

• being respectful to our teammates is a Core Value
  A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
  Growth mindset
• being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
  Customer service focus
• we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
  Other Skills We Hope to

See:

Minimum basic qualifications: High school degree or GED required
Associates degree or higher preferred
7-10 years previous Freight Forwarding experience
Proficint in MS Word, Excel, CargoWise experience preferred, but not required
Ability to multi-task with strong attention to detail
Must be able to work in a team setting, across multiple time zones and global geographies
Ability to determine resources to meet and exceed company and customer expectations
Ability to problem solve and be solution oriented
Individual must have a self-starter mentality and is adaptive and flexible
Ability to calculate freight rates and amounts such percentages, area, circumference, and volume
Intermediate knowledge of international shipping documentation and country specific requirements
Basic understanding of international accounting.
What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.