Customer Success Engineer, Email Security Position Available In Fulton, Georgia

Customer Success Engineer, Email Security Check Point Software Technologies United States, Georgia, Atlanta Jun 18, 2025 Why Join Us? As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base. Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We’ve also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you’re passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us. Key Responsibilities Plan and execute our post-sale onboarding process, to move the Harmony Email platform to production and provide the initial training
Assist and track customers with the ongoing deployment and usage of Harmony products and services
Author and contribute to knowledge base articles and user guides
Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers
Develop, execute, and maintain customer support channels inclusive of email, chat, phone, text, social and on-site (when possible) to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
Collaborating with Marketing and Sales to measure customer satisfaction and collect customer feedback for each area of the business
Develop and nurture relationships with key customer decision makers
Identify new opportunities within existing accounts (Upsell/Cross-sell) and maintain existing accounts (renewal)
Liaise with other departments (Products, Engineering, Support) around field priorities and ongoing product road-map priorities; act as the internal customer advocate Qualifications Strong understanding of how Internet protocols work (HTTP, SMTP, etc.)
Knowledge of HTTP/S, SMTP, DNS, LDAP or similar protocols, Linux, Office 365, G-Suite.
Experience with Email security solution – big advantage
Strong technical presentation and communication skills, both verbal and written
Demonstrated industry experience interacting with customers
Technical background in messaging and Internet security principles
Ability to work independently in a high-velocity environment
Energetic, hardworking, positive attitude, team player, flexible yet organized and consistent
Must be eligible to work in the United States without sponsorship now or in the future. It would be great if you also have: CISSP or other cyber security certification
Professional proficiency in several languages – advantage.
Degree in Computer Science, Electrical Engineering or equivalent EOE M/F/Veterans/Disabled