Technical Account Manager Position Available In Fulton, Georgia

Technical Account Manager Proda Technology – 4.4 Atlanta, GA Job Details Full-time From $75,000 a year 1 hour ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Vision insurance 401(k) matching Professional development assistance Referral program Qualifications Networking TCP Management Information Systems MCP Customer service 5 years Bachelor of Science Meraki IT service management

FINRA HIPAA

Project coordination Mid-level Sonicwall Microsoft Office Team development Firewall AWS Analysis skills Driver’s License Solution architecture design Bachelor’s degree

SSL ITIL DNS B2B

Project implementation Solution design (as sales engineering task) SAN Cloud computing IT Computer skills VMWare

TCP/IP PMI

Certification Account management Communication skills CompTIA Project+ Help desk Information Technology VPN Full Job Description Proda Technology is a fast-paced Managed IT Services and Information Security Provider based in Atlanta, GA. We have been in business for 14+ years. Recognized as 2024 Top 25 Small Business for the 3rd year and 2022 Woman Owned Business of the Year from the Cobb Chamber of Commerce, Proda Technology is a great opportunity to be part of an innovative and fast-growing company with unique roots. Our Niche is creating a unique culture that fosters the best in our people. Our Vision is to drive client success through strategic technology partnerships and solutions. Our core values are what will get us there: lead with soul, have fun, adapt and evolve, be resourceful, and commitment to people. If this is motivating for you, then we invite you to apply for this opportunity. The Technical Account Manager (TAM), as part of the Client Services team, drives mutual relationship success with our clients through facilitating continual improvements in alignment between client present-state and Proda’s standard client framework. The TAM performs tasks such as client reviews, documentation and gap analysis which identify and prioritize client needs, compliance concerns and projects. These activities also drive the development of strategic plans and roadmaps for clients presented during Strategic Business Reviews. The TAM is also involved in onboarding project execution and remediation of certain identified gaps in client compliance to Proda’s standard. After onboarding, the TAM assists with maintaining our relationship through regularly scheduled meetings with the client and management of ongoing initiatives / projects. The TAM is also a member of the Proda Technical Leadership Team tasked with defining and updating Proda’s client and toolset standards framework. Duties and Responsibilities Perform standards compliance reviews for new clients as part of new client onboarding projects. Perform periodic standards compliance reviews for existing clients. Execute new client onboarding tasks as directed by the onboarding project manager or project coordinator. Provide project management oversight for client projects, ensuring clear communication, timely execution, and alignment with client goals and Proda’s service standards. Work closely with the client through the Client Services team to provide advisement and recommendations initiated via client reviews. Keep abreast of the development of relevant IT advancements within the industry. Liaise with, manage, and advise clients, other consultants, and contracts. Assist in the training, mentoring, and development of staff. Utilize specialized discovery, documentation, and reporting tools during the client review process. Maintain accurate and up to date documentation of our clients’ network environment to ensure consistent quality remote support by all members of the engineering team. Identification of new revenue opportunities, primarily via project opportunities, amongst the client base. Professionally document all work performed and submit accurate time entries daily. Provide regular project reviews and report to the VP of Clients Services as required. Maintain high levels of client engagement through frequent tactical and periodic strategic meetings Maintain high positive customer and user satisfaction and relationships. Respond to and manage client satisfaction issues across all areas of the business (invoicing, service desk, project delivery, customer services), escalating issues that require management decisions in a timely manner Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum 5+ years (8+ years preferred) Managed Services Provider or similar B2B experience. BA or BS degree in MIS/IT or equivalent combination of relevant education and experience. Understand and consistently act in accordance with the company core values. At least one relevant industry certifications is required. Working knowledge and practical IT experience with the following concepts or technologies: Designing, installing and supporting networks in multiple environments. Microsoft Office 365 and Azure Cloud Solutions Virtualized environments, particularly VMWare. Firewall appliances and services, Cisco Meraki, Ubiquiti and SonicWall preferred. Backup and disaster recovery processes, software and hardware, and business continuity concepts (Tape, NAS, DAS, SAN, Cloud).

Networking services such as:

TCP/IP, DNS, VPNs (Site to Site, Client to site and SSL), VLANs, ACLs, Routing, Layer 2 & Layer 3 Switching. Microsoft Office applications (Minimum Office 2016, Office 2019 and above preferred). WLAN, and wireless security concepts. Private and Public cloud (AWS and Microsoft Azure) solutions, capabilities, and use-cases. Demonstrated experience participating in IT project execution. Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems. Strong interpersonal and relationship-building skills, conducive to team development and client interaction. Proven ability to operate productively in a virtual office environment, delivering reliable follow-up and using off-site connectivity and wireless communications tools. Must be a detail-oriented self-starter who can function autonomously with minimal supervision. Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language. Strong customer service orientation. Demonstrated dedication to consistent quality and continual process development and improvement. Proven record of positive client satisfaction engagements, demonstrating ownership and accountability. Exposure to Core MSP Tools is a

Plus:

Datto Autotask (PSA), Datto RMM, Kaseya Quote Manager, and IT Glue Possess valid and clear drivers’ license and have access to a good working car and/or other form of reliable transportation as required Working Conditions The majority of work will be performed from Proda Technology headquarters in Atlanta, GA. Proda Technology has dogs who come to the office on a daily basis. Occasional work at client locations may be required. Must be able to lift, carry, and reposition all parts of user workstations, servers, network appliances, printers and other technology equipment as required up to 30lbs. Most work hours will be spent seated at a computer monitor using a mouse and keyboard. Occasional travel to and/or from Proda Technology headquarters or client locations in metro Atlanta and the United States may be required. This job description is not all-inclusive. The employee may be required to perform other related duties as requested to meet the needs of the organization.

Job Type:

Full-time Pay:

From $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Paid time off Parental leave Professional development assistance Referral program Vision insurance

Schedule:

Monday to Friday Application Question(s): Are you willing to work at least 4 days/week from our corporate office in Atlanta, GA? What is your desired salary?

Experience:

IT Managed Services Provider (MSP): 3 years (Preferred)

Work Location:

In person