Manager – Disaster Assistance Program Position Available In Orleans, Louisiana

Manager – Disaster Assistance Program

SBP – 3.5

New Orleans, LA Job Details Full-time $62,000 – $67,000 a year 1 day ago Qualifications Spanish Management 3 years Senior level Leadership Communication skills

Full Job Description Description:

Position Summary The Manager of Disaster Assistance Programs plays a key leadership role in SBP’s mission to shorten the time between disaster and recovery. In this fast-paced role, you’ll lead a high-impact team that helps disaster survivors navigate FEMA’s complex appeals process. Survivors often turn to SBP during the most difficult time in their lives, and your team will help ensure they receive the assistance they are entitled to. You’ll manage a team of Associates, oversee caseloads, and serve as SBP’s in-house expert on FEMA’s Individual Assistance Program. This role also involves coaching others, developing and delivering trainings, solving complex problems, and building strong partnerships across the country. When needed, you’ll travel to disaster-affected communities to support local recovery efforts. If you’re energized by purpose-driven work, skilled at leading teams, and ready to turn data, policy, and persistence into real-world results, this position offers the chance to make a direct and lasting difference in the lives of disaster survivors. _______________________________________________ Responsibilities Leadership and FEMA Program Management Lead and support a team of high-performing Associates who help disaster survivors navigate FEMA’s Individual Assistance Program. Ensure Associates meet performance targets, follow FEMA guidelines, and deliver compassionate, effective support to every client. Foster a culture of accountability, learning, and celebration through clear goals, regular feedback, and consistent coaching. Provide day-to-day guidance, supervision, and training to team members. Monitor caseload progress and ensure accurate, timely data collection using internal systems. Build and maintain strong working relationships with FEMA, case management groups, and other NGO partners. Create a positive, mission-driven team culture grounded in trust, respect, and shared purpose. Training and Technical Expertise Serve as SBP’s internal expert on FEMA’s Individual Assistance Program. Deliver clear, actionable training to staff, partners, and survivors to help them understand and navigate complex eligibility rules. Use Salesforce to track case progress, evaluate team performance, and generate reports that guide decision-making. Storytelling and Media Coordination Work with SBP’s Communications team to share powerful stories of survivor impact and recovery. Capture homeowner testimonials and media assets during deployments to support outreach and advocacy. Coordinate content and media participation to reflect SBP’s mission and values. Client Support and Problem Solving Co-manage a caseload of survivors to stay close to the work and model best practices. Troubleshoot complex eligibility challenges and help clients submit strong, complete FEMA appeals. Travel as needed to disaster-affected areas to support survivors, train partners, and strengthen local relationships.

Requirements:

Experience with FEMA Individual Assistance applications and appeals At least 3 years of experience building and leading teams Strong project and people management skills, with the ability to balance multiple priorities and meet deadlines Exceptional attention to detail, organization, and follow-through Clear, effective communication skills Skilled problem-solver with a flexible mindset and ability to think critically under pressure Familiarity with Salesforce and comfort adapting to new technologies Willingness to travel up to 25-30% of the time, sometimes on short notice, for deployments to disaster-affected areas Proven ability to work independently, including in remote or low-supervision environments Comfortable supervising or collaborating with diverse stakeholders, including volunteers, team members, and partner organizations High level of integrity, transparency, and alignment with SBP’s mission and values Commitment to continuous improvement—both personally and in developing teams and programs Clean driving record and ability to drive for SBP-related travel Able to pass a background check in compliance with SBP’s AmeriCorps grant requirements Spanish fluency is a plus