Customer Account Representative Position Available In Suffolk, Massachusetts

Customer Account Representative
Full-time
Company Description
About Us
At Hype Tier, we specialize in creating dynamic, memorable brand experiences that connect with audiences in meaningful ways. Based in Washington, DC, our team brings together innovation, precision, and creativity to produce high-impact events that leave lasting impressions. From corporate functions to immersive brand activations, we turn visions into unforgettable realities.
Job Description
Job Description
We are seeking a dedicated and proactive Customer Account Representative to join our team in Boston, MA. In this role, you will serve as the primary liaison between our clients and internal teams, ensuring the highest level of satisfaction and service. This is an excellent opportunity for someone with strong communication skills and a passion for client relations to grow within a dynamic and fast-paced environment.
Responsibilities
Serve as the main point of contact for a portfolio of client accounts
Build and maintain strong, long-lasting client relationships
Resolve customer inquiries and concerns in a timely and professional manner
Collaborate with internal teams to deliver tailored solutions
Analyze client feedback and provide actionable insights
Track account metrics and report on client satisfaction and retention
Ensure contract and service agreement compliance
Qualifications
Qualifications
Bachelor’s degree in Business, Communications, or related field
1-3 years of experience in account management, customer service, or client relations
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Problem-solving mindset with a customer-focused attitude
Proficiency in Microsoft Office Suite and CRM software
Additional Information
Benefits
Competitive salary ($63,000 – $67,000 per year)
Professional development and growth opportunities
Paid time off and holidays
Comprehensive health, dental, and vision insurance
Retirement savings plan with company contribution
Dynamic and supportive work environment