Equine Client Relations Coordinator Position Available In York, Maine
Tallo's Job Summary: TNT Equine in North Berwick, ME is seeking an Equine Client Relations Coordinator to join their team. Responsibilities include appointment coordination, communication with clients and staff, record keeping, billing, inventory management, and handling horses for procedures. The role offers a competitive compensation of $19 - $22 per hour, full-time hours, and benefits such as 401(k) matching and dental insurance.
Job Description
Equine Client Relations Coordinator TNT Equine North Berwick, ME 03906 Full job description Do you have equine experience and are ready to make an impact in the daily lives of patients? TNT Equine , located in North Berwick, ME is looking for a detail oriented and dedicated individual to join our team as a Client Service Specialist . As the first point of contact for our clients, you’ll play a crucial role in delivering exceptional service, support and communication. About the
Role:
As a Client Service Specialist , you’ll play a crucial role in supporting our veterinary team while ensuring good communication with our clients both in the clinic and on the farm. Responsibilities Include (but not limited to): .
Appointment Coordination:
Assist clients in scheduling appointments for both in clinic and on farm appointments via phone, email and text applications.
Communication:
Handle reminder and follow-up communications with clients, communicating day-of appointment changes and timely relaying urgent calls to the on-call provider. Communicating with in-house staff on arrivals and discharges, prescription refill request and non-urgent medical questions.
Record Keeping:
Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
Billing:
Review, prepare and collect on invoices generated by the veterinary staff.
Inventory:
Assist with ordering, receiving and logging inventory
Handling:
Participate, as requested, to properly hold horses for various procedures.
Compensation:
$19 – $22 based on knowledge & experience
Schedule:
Monday – Friday 8:30am-5pm
Requirements:
Customer Service Frontline:
The ideal candidate will possess outstanding communication and customer service skills, an upbeat demeanor and the desire to continually improve patient care. They will show empathy and compassion for our patients and their humans during emotional times while ensuring an exceptional experience.
Adaptability and Multitasking:
In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, this is job for you.
Working Knowledge:
Previous equine experience with preference given for experience in a veterinary setting. A good working knowledge of the equine athlete as a rider, groom, trainer or handler is equally desirable.
Flexibility and Adaptability:
Be a team player who thrives in a collaborative environment , adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
Lift and Carry :
Must be able to lift and carry 50lbs. Stand or stand for extended periods.
Job Types:
Full-time, Part-time Pay:
$19.00 – $22.00 per hour Expected hours: 35 – 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Paid time off
Shift:
8 hour shift Day shift Ability to
Commute:
North Berwick, ME 03906 (Preferred)
Work Location:
In person
