Account/Collection Specialist Position Available In Guilford, North Carolina

Account/Collection Specialist 4.0 4.0 out of 5 stars Greensboro, NC 27408 • Hybrid work We consider People first and believe true success can only be achieved when it is experienced by our shoppers, retailers, and team members alike. That’s not a tagline, those are our Core Company Values, written by our People, for our People. With sites across North America, our diverse internal and external communities, stakeholders, and partners choose Tanger for the best value, experience, and opportunities. We care about delivering on the Tanger Difference of working at Tanger. In our continued mission to deliver the best value, experience and opportunity for our communities, stakeholders and partners using customer insights and experience, we are seeking an Account/Collections Specialist to join our Accounting Team. This role is responsible for reviewing AR balances, reconciling accounts, verifying billings and payments, and pursuing past-due collections. This position will report directly to the AR Manager- Accounts & Collections with a hybrid work arrangement based out of our Greensboro corporate office. About the

Role:

As the Account/Collections Specialist, you will be responsible for the reconciliation of tenant accounts, verifying billing accuracy, timely payment application, and effective collection of past-due balances in alignment with departmental policies and financial goals. You will support strong tenant relationships while maintaining accurate records and collaborating cross-functionally to resolve account discrepancies. You will also contribute to continuous improvement initiatives that enhance the efficiency of collections processes.

Tanger’s Rewards:

Competitive salary Generous Suite of Medical, Dental, and Vision Benefits 401(k) match Paid PTO and Holidays Paid Volunteer Hours Team Member Paid Leave Programs Tuition Reimbursement Wellness Incentives Group Life and Disability Insurance Voluntary Benefits Team Member Discounts And more… How you will contribute to what we do: Proactively identify accounts where reconciliations are necessary to secure payments and/or to clear accounts of credit balances. Reconcile accounts, confirming billings are complete and accurate and payments are applied accordingly. Work with the tenant to obtain resolutions on account to clear all balances. Escalate accounts and make recommendations for reconciliations/collections to the Senior Account Analyst/Collector when tenant is unresponsive, or efforts are stalled. Continue to monitor accounts until balances are cleared, confirming they remain current after reconciliations are completed. Monitor and clear PPD balances in a timely manner according to department policy and procedures. Work directly with tenants to obtain an understanding of payments. Work with Lease Accounting to review and/or audit AR accounts with large outstanding credit balances to verify billing amounts are accurate per lease. Monitor and close out inactive accounts in a timely manner according to department policy and procedures. Process security deposit applications, forfeitures, and/or refunds timely. Monitor and reconcile accounts related to retro renewal or other Lease Accounting adjustments in a timely manner according to department policy and procedures. Prepare AR adjustments for completed account reconciliations and inactive lease close out procedures. Follow up with tenants once Welcome Letters and Initial Billings have been processed. Confirm the tenant has all the necessary information to begin processing payments to Tanger. Work on special projects as they arise, such as property-by-property account analysis & clearings, old balances review, etc. Work with AR Manager-Accounts & Collections when needed to ensure successful accomplishment of personal and department targets/goals/metrics. Operate within the confines of the Federal Fair Debt Collection Practices Act (FDCPA) when making phone contact with individuals and companies. Make suggestions for process improvements that would create efficiencies for account reconciliation processes. Review aging reports weekly and prioritize collection efforts. Work with tenants to obtain payments while providing excellent customer service. Maintain collection statuses on accounts. Retain correspondence regarding account analysis and collection efforts. Prepare account statuses for the late letter and default processes. Make suggestions for process improvements that would create efficiencies for the collections process flows.

About You:

You have a high school diploma or equivalent with 2 plus years of experience in Accounts Receivable and detailed analysis of accounts. Associates degree and real estate experience is preferred. You have a knowledge of internal control procedures to protect and safeguard departmental assets and resources. You can look at processes and be proactive in providing solutions and improvements. You have strong analytical skills and can work with a high degree of accuracy. You can communicate effectively and interact with employees and vendors in a professional manner. You can perform general mathematical computations quickly and accurately. You can read, write, and comprehend the English language. You have experience with various systems including Nexus Payables, CashPro, MRI, and Microsoft office products. You have strong follow-through with the ability to complete detailed documentation. Experience the difference and be a part of our extraordinary team! Hiring Range Disclaimer The base salary range represents the low and high end of the hiring range for this position. Actual wages will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Tanger’s total compensation package for employees.

Hiring Range :

$21.80-31.26 per hour About Tanger® Tanger Inc. (

NYSE:

SKT) is a leading owner and operator of outlet and open-air retail shopping destinations, with over 44 years of expertise in the retail and outlet shopping industries. Tanger’s portfolio of 37 outlet centers, one adjacent managed center and three open-air lifestyle centers comprises over 16 million square feet well positioned across tourist destinations and vibrant markets in 21 U.S. states and Canada. A publicly traded REIT since 1993, Tanger continues to innovate the retail experience for its shoppers with over 3,000 stores operated by more than 700 different brand name companies. For more information on Tanger, call 1-800-4TANGER or visit tanger.com. We Consider Community, Seek the Success of Others, Act Fairly & with Integrity, and Make it Happen! We are deeply committed to creating and sustaining an organizational culture reflective of the collective mixture of unique experiences, perspectives, and viewpoints of our people, partners, and communities that contribute to making Tanger an environment where everyone is welcomed, respected, heard, supported, and able to thrive. Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need.

Accessibility Note:

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, or if you are unable to use the online application, please request accommodation or ask for an alternative method of applying by emailing: recruitment@tanger.com E-Verify® is a registered trademark of the U.S. Department of Homeland Security EOE. Drug Free Workplace. A background check will be conducted for this position. Tanger Management, LLC participates in E-verify. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.