Customer Development Director Position Available In Mecklenburg, North Carolina

Requisition ID:

220074

Posting Locations:

Charlotte Click here to view a Day in the Life of our Teammates! Our Secret Ingredient is our Teammates. We offer great rewards , competitive pay , career advancement and growth opportunities . Full Time Teammates are also eligible for: Paid Training Paid Time Off plus paid holidays 401(k) with Company matching on a dollar-for-dollar basis Employee Stock Purchase Plan (ESPP) Group Health Insurance – Medical, Dental, Vision & Disability Basic and Supplemental Life Insurance Refresh and Grow your Career with Us! Job Overview The Customer Development Director possesses a deep knowledge of the retailer, the competition, and the marketplace. This position will serve as the “go-to” person by the retailer’s leadership team for best practices, innovation, and engagement while maintaining a bias for growth by driving sales and constantly exploring additional opportunities for incremental revenue and margin results. The Customer Development Director II is deeply connected with CCCI’s field operations and leadership teams to ensure that business plans are efficiently executed as agreed upon. Duties & Responsibilities Develop, negotiate, and maintain a strategic partnership status with the customer to ensure joint business plans are achieved Establish and lead cross-functional relationships with field operations, product supply, marketing, and revenue generation management to ensure alignment to respective strategic objectives Coach, teach, and train (instructs) the field operations teams on alignment to customers sales plans, best practices, and expectations Create, maintain, and update critical sales correspondence to ensure the operations teams have the most up to date execution plans for assigned customer Cultivate, sustain and maintain ongoing relationships and attends meetings, as needed with key external business partners (NRS, brand, bottler, and other relevant partners) to drive incremental growth to objectives Collaborate with Revenue Generation colleague to compile and report key business results to CCCI’s Sr. Leadership team Analyze data to determine opportunities and implement tactics to reverse or sustain trends Develop and execute sales programs and conduct post-analysis reviews, to gain an understanding of the effectiveness Make adjustments as needed to sustain or reverse trends Knowledge, Skills, & Abilities Advanced ability to develop, negotiate and execute complex and strategic joint business plans with the assigned customer Strong ability to quickly bond and rapport to achieve a strategic partnership status throughout customers organization Must have strong negotiation and persuasion skills Responsive customer service skills with a proactive mindset Strong organizational management skills required with the ability to collaborate with all facets of the business including field operations, marketing, product supply, revenue generation management, and the National Retail Sales Team Ability to partner cross-functionally with other department leaders to accomplish goals and objectives Advanced analytical and critical thinking skills preferred Excellent organizational, time management, attention to detail, and team-building skills are required Ability to work independently Strong leadership, coaching, and presentation abilities Excellent oral and written communication skills required Ability to prioritize multiple assignments with time-sensitive and critical deadlines Continuous improvement mindset Adept in handling ambiguity Computer proficiency in MS Office particularly MS Excel and MS PowerPoint Minimum Qualifications Bachelor’s degree four (4) years Knowledge acquired through five (5) to seven (7) years of work experience Preferred Qualifications Bachelors in Business Administration, Marketing, Communications, Liberal Arts, Sociology, or Psychology Work Environment Office Environment Equal Opportunity Employer – All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.