Associate Account Resolution Representative Position Available In [Unknown county], North Carolina

About this role: Wells Fargo is seeking an Associate Account Resolution Representative in Overdraft Deposit Collections and Recovery as part of Collections & Servicing Operations. Learn more about the career areas and lines of business at wellsfargojobs.com. In this role, you will: Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Required Qualifications:

6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Ability to negotiate, influence, and collaborate to build successful relationships Ability to work effectively in structured but flexible, adaptable and changing, call center Good analytical skills with high attention to detail and accuracy Customer service focus with the ability to listen to customer needs and recommend solutions Ability to navigate multiple computer systems, applications, and utilize search tools to find information Solid conflict management and decision-making skills Ability to manage to production goals, deadlines, and various metrics Excellent verbal, written and interpersonal communication skills Ability to work effectively in a team environment

Job Expectations:

Must be able to attend full duration of required training period Ability to work additional hours as needed Must work on-site at the location posted This position is not eligible for Visa sponsorship

Work Schedule:

Training start date August 18, 2025, for 6 weeks Monday to Friday 8:30 am

• 5:00 pm Eastern Time. Our hours of operations are Monday
• Thursday 8am
• 9pm; Friday 8am
• 8pm; Saturday and Sunday 8am
• 5:30pm and shifts can include a weekend day and night shifts.

Work Schedule after

Training:

Schedules will be assigned after training and will fall within the hours of operation. Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. Job Location(s): 1525 W W T Harris Blvd., Charlotte, NC 28262

Posting End Date:

2 Jul 2025

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in

Canada:

Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Wells Fargo & Company (

NYSE:

WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 34 on Fortune’s 2024 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com

LinkedIn:

https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions.