Global Account Manager Position Available In [Unknown county], North Carolina

Global Account Manager
Global Account Manager

Location:

North Carolina, United States

Job ID:

1033065DS

Date Posted:

May 9, 2025

Segment:

Digital System & Service

Business Unit:

Hitachi Services & Platforms

Company Name:

Hitachi Digital Services
Profession (Job Category): Other
Job Type (Experience Level): Experienced

Job Schedule:

Full-time
Our Company
We are team Hitachi Pentaho, the innovative minds behind a suite of sophisticated software that accelerates data fitness within organizations to win with gen-AI.
Part of Hitachi Group, Pentaho provides mission critical success for the world’s data-fit companies. We’re people-centric, data-fluent and here to power good. We unlock data’s full potential so that together, we can take theme park fans on magical rides, conserve natural resources, and save lives. This is a world of dynamic data migration, trusted data discovery, reliable privacy and compliance, and unified data integration. We ensure companies are data-fit because data is mission critical. We do it all on a global scale. We do it through the power of acceleration.
Imagine the sheer breadth of talent it takes to power a data workhorse, like Pentaho, trusted by 73% of Fortune 100 companies. We don’t expect you to ‘fit’ every requirement

• your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

To be successful in this role, the Global Account Manager should have strong communication and interpersonal skills, excellent problem-solving abilities, a keen eye for business opportunities and a deep understanding of the markets and industries in which the key accounts operate. They should also be able to work effectively in a fast-paced, global environment and be comfortable working with people from different cultures and backgrounds.
The Role
Develop and maintain strong, trusted relationships with key stakeholders in client organizations
Demonstrated accountability, enthusiasm and ability to motivate and influence decisions makers
Understand clients’ business needs, challenges and strategic priorities to tailor solutions that meet their objectives
Collaborate with marketing and product development teams to align services with client needs
Implement strategic plans to manage global accounts effectively including opportunities for cross-selling, up-selling and referrals within existing accounts
Drive sales growth by meeting and exceeding sales targets.

Develop a deep understanding of the client’s market, industry trends, and competition.
Ensure customer satisfaction and retention through effective account management strategies
Coordinate with internal teams to ensure timely and effective delivery of services and solutions
Negotiate contracts and terms of service with clients
Foster a team enviroment that encouraes global collaboration
Monitor and analyze account performance using CRM tools
Provide forecasts and updates to upper management
Consut ROI analyses and present business solutions to clients
What you bring to the team
10+ years experience in software sales, preferably in the data management space
5+ years experience in account management at a global level
Bachelors degree
Strong negotiation and conflict resolution skills
Excellent problem-solving abilities
Deep understanding of the markets and industries in which key accounts operate
#LI-AD2
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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