Business Account Specialist Position Available In Wake, North Carolina

Business Account Specialist Better Business Bureau Serving Eastern Carolinas – 3.5 Raleigh, NC Job Details Full-time $40,000 – $42,000 a year 1 day ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Life insurance Qualifications Customer service Microsoft Office Driver’s License Customer relationship management Computer skills 1 year Phone etiquette Account management 2 years Communication skills Entry level Full Job Description BBB Serving Eastern Carolinas is currently looking for a Business Account Specialist to join our team. This position is responsible for building a trusting and professional relationship with clients (Accredited Businesses) in our 48 county service area BBB’s mission is to be the leader in advancing marketplace trust. We do this by encouraging and supporting best practices by engaging with and educating consumers and businesses. Responsibilities include- Working with businesses to address any complaints filed against them through the BBB Dispute Resolution system. Communicating with consumers throughout the complaint resolution process Processing customer reviews filed about businesses in our service area Outreach to current accredited businesses to explain benefits, inform them of new products, and assist with any updates Effectively communicate with accredited businesses to inform them of any upcoming events Collaborate with internal departments on ensuring clients needs are met This position is for someone who possesses honesty and integrity, a strong work ethic, a positive attitude, and a desire to help businesses. Success in the Business Account Specialist role requires a customer focused mentality, significant time on the telephone, an ability to communicate effectively with small business owners. Qualifications 1+ years experience in account management or similar role Strong communication and interpersonal skills Ability to understand and analyze client needs We are proud to be an Equal Employment Opportunity and will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by local, state, or federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.

Job Type:

Full-time Pay:

$40,000.00 – $42,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance

Schedule:

Monday to

Friday Experience:

Customer service: 1 year (Required) Ability to

Commute:

Raleigh, NC 27612 (Required) Ability to

Relocate:

Raleigh, NC 27612: Relocate before starting work (Required)

Work Location:

In person