GEA-Account Services Position Available In Wake, North Carolina

GEA-Account Services Customer Service and Account Management GEA-Account Services
Cary, North Carolina West Valley City, Utah Alpharetta, Georgia … (
[All 4 locations]
)

Job ID:

R-1071339

When you join Verizon You want more out of a career. A place to your ideas freely — even if they’re daring or different. W the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is amunity of people who anticipate, lead, and believe that listening is w learning begins. In crisis and in celebration, wee together — lifting ourmunities and building trust in how we show up, everyw & always. Want in? Join the #VTeamLife. What you’ll be doing… The Business Government Customer Organization (BGCO) is obsessed with assisting customers to reach their organizational objectives while delivering the best-in-class customer experience and assuring revenue retention and growth through long-term relationships with our clients. As a Global Enterprise Advisor (GEA), your key daily activities include activelymunicating with customers to assist with managing their Verizon wireless account while identifying opportunities to provide solutions for their business needs. You are the internal advocate for our business customers. Your role is to build strong customer relationships that drive growth for Verizon while advocating for the customers’ needs through collaboration with our internal teams. You’ll drive online tool enablement and adoption, proactively develop strategies and solutions forplex challenges based on account analysis, maintain ongoing service improvements for accounts as well as de-escalate concerns and issues. All this requires excellent customer service skills, time management, strong positioning & negotiation skills, and the ability to build strong internal partnerships; including sales, information technology teams, contracts and finance to find mutually beneficial solutions. You will use Salesforce (SFDC) for reporting, analysis, Quarterly Business Review (QBR) generation, proactive creation and maintenance of Strategic Action Plans, funnel management activities, and additional activities that maintain and grow the customer relationship and business portfolio. Maintaining up-to-date client account profiles and oversight of contract deliverables is essential to success. Implementing and tracking multiple projects for assigned accounts will also be important. It is critical to be able to work closely with key partners to maintain a continuous flow of information specific to project status, and to proactively identify potential issues and/or opportunities. Requires strong execution of Life Cycle Management techniques to improve performance in strategic priorities including Churn, Customer Relationship, Digital , etc. GEA’s are responsible for optimization of accounts for increased revenue generation. W you’ll be working… In this hybrid role, you’ll have a defined work location that includes work from home and assigned office days set by your manager. To be eligible for this position, you must be located within a 90-minutemute of the BGCO locations specified on this job posting What we’re looking for… You have a drive to deliver outstanding customer service. Assessing a situation quickly anding up with solutionses naturally to you. Skilled at developing and nurturing strong business relationships, you are able to persuade and motivate others to achieve the best oues that are mutually beneficial. You are a phenomenal teammate with the ability to take ownership of your work. You’ll need to have: Bachelor’s degree or one or more years of work experience. Experience with facilitation andmunication across all levels of the organization including customer facingmunication. One or more years of customer service and/or sales experience. Even better if you have one or more of the following: Experience in customer service and/or account management (e.g. public sector, large enterprise, SMB). Experience working in a sales environment. Experience in problem solving and/or de-escalations. Experience in Google’s G-Suite (e.g., Docs, Sheets, Slides) and Microsoft Office Suite (Word, Excel, PowerPoint). Experience auditing, pulling, reporting and analyzing large multi-faceted data and making decisions or rmendations based on data observed. Experience in creating and presenting work results to stakeholders and/or leadership. Experience using Workflow Manager (WFM) and/or Salesforce. Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment. If Verizon and this role sound like a fit for you, we encourage you to even if you don’t meet every “even better” qualification listed above. W you’ll be working
In this hybrid role, you’ll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager. Scheduled Weekly Hours
40