Technical Specialist Account Management Position Available In Wake, North Carolina
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Job Description
Technical Specialist Account Management
Job Title:
Technical Specialist Account Management
Job ID:
25-08860
Location:
Raleigh, NC (Hybrid)
Duration:
12 months of contract
Job Summary:
Seeking a Technical Specialist to lead account management activities including ticket assignment, training, queue management, and HR data reconciliation. Candidate must be able to pick up/drop off equipment onsite.
Key Responsibilities:
Manage deactivation/leave reports and align with ServiceNow & HR systems.
Perform queue management and daily ticket assignments.
Train staff on account management procedures.
Lead account administration across multiple systems (Active Directory, AvePoint, ServiceNow, etc.).
Maintain documentation and ensure compliance with security standards.
Provide technical support and lead projects as required.
Prepare weekly status reports and ensure SLA/OLA adherence.
Requirements:
Proven experience in account/access management and system security.
Strong knowledge of ServiceNow and Microsoft AD.
Excellent documentation, project leadership, and communication skills.
Note:
Remote work allowed until further notice; candidate must be onsite for equipment pickup/return.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
sunrise
Position Id:
25-08860
