Account Manager Position Available In Hillsborough, New Hampshire

Role:

 Account Manager

Salary:

£36,500 basic, £55,000 OTE

Location:

Old Trafford, Manchester

Hours:

1pm

• 10pm Monday
• Thursday, 1pm
• 6pm Friday (4.

5 days per week) We are seeking an Account Manager to join our team and drive post-sale success for our Complete Caller Experience (CCE) clients. This is a newly created role designed to ensure technical excellence, client satisfaction, and continued adoption of our CCE offering. You will serve as the primary point of contact post-implementation, building strong relationships with clients, resolving technical issues, and helping them realise the full value of our service. This is a strategic role that blends technical expertise, account management, and client advocacy.

Key Responsibilities:

Serve as the trusted technical advisor and day-to-day contact for assigned CCE clients following implementation.
Manage and resolve technical queries quickly and professionally to ensure optimal service performance.
Drive client engagement by promoting deeper adoption of CCE features and identifying growth opportunities within the client’s organisation.
Collaborate with internal teams (Sales, Creative, Technical Support, Product) to address client needs and deliver tailored solutions.
Monitor account health and proactively identify risks or areas for improvement.
Conduct regular check-ins and performance reviews to ensure clients are achieving their business goals with PHMG.
Document client feedback and contribute to continuous improvement of CCE offerings.
Support a global client base while working core hours aligned to North America. Experience Required Proven experience in technical account management, client success, or delivery management roles, ideally in a SaaS, telecommunications, or media/technology environment.
Strong problem-solving skills and the ability to troubleshoot technical issues in a client-facing setting.
Exceptional communication and interpersonal skills, with a client-first mindset.
A proactive and organised approach to managing multiple accounts and priorities.
Ability to work independently and as part of a cross-functional team. What you’ll get in return: Competitive salary and rewards
Career development and progression directly linked to your performance
Free gym membership at PureGym
All expenses paid company events in sought after venues
Birthday time off to celebrate
On-site barber and beautician
Exciting social scene and lively atmosphere
Creative, spacious offices with breakout areas and bar
Fundraising initiatives for our registered charity

• the PHMG Foundation
  Cycle to work scheme
  Smart pension scheme