Team Leader Premium Administration Position Available In Rockingham, New Hampshire

Team Leader Premium Administration 4.1 4.1 out of 5 stars Portsmouth, NH 03801 • Hybrid work The Team Leader of Premium Administration will be responsible for managing the overall workflow of their quad and tracking key department metrics. This role involves monitoring control reports, managing department tasks, and ensuring the efficient operation of the Premium Administration department. The Team Leader will also provide valuable feedback on the performance of team members, including conducting mid-year and annual performance reviews, and serve as the lead contact for escalated issues within the

BENEFEDS

service center.

Department Overview:

The

FEDVIP/SEC/MFB

Premium Administration department handles all functions related to eligibility and premium administration for the

FEDVIP/SEC/MFB

contracts. Key functions include eligibility validation, billing, payment processing, financial reconciliations, terminations, reinstatements, and Agency Payroll Office relations. The department also serves as the COBRA administrator for the SEC contract.

Key Responsibilities:

1. Supervision, Support, & Coaching (65%) Provide daily direction and coaching to team members, ensuring timely and accurate resolution of work items. Communicate clear expectations, monitor productivity, and provide regular feedback to ensure team members meet all performance metrics and service level agreements. Use reports, observations, and quality control reviews to identify opportunities for performance improvements and coach team members accordingly. Handle employee relations issues, escalating to the manager when necessary, and provide support in resolving team member concerns. Set performance objectives and conduct regular one-on-one meetings to develop and support team members’ growth. Facilitate regular meetings to ensure consistent communication and alignment within the department. Collaborate with HR and management in the interview and onboarding process for new team members. Manage team timecards, ensuring accurate submission and approval of hours. Work with the trainer and manager to ensure team members have the necessary training and tools to succeed in their roles. 2. Operational Execution (35%) Oversee daily workflow to ensure tasks are completed within deadlines. Manage and quality check control reports, such as the Daily Balancing Report and Banking Reconciliation Reports. Evaluate departmental processes and recommend improvements to enhance operational efficiency. Participate in strategic planning, project execution, and process optimization within the department. Ensure the department has the necessary tools and resources to perform effectively, including EHRI, MELT, and tracking spreadsheets. Act as a liaison with internal departments and external partners to resolve complex enrollee issues and ensure seamless operations. Manage temporary employees during peak work volumes to ensure operational stability. 3. Special Projects (1%) Represent the department in special projects and committees, contributing expertise and insights to key initiatives.

Qualifications:

Education and Experience:

High School Diploma or equivalent required. Minimum of 2 years of experience in billing, reconciliation, finance, operations, or enrollment. At least 1 year of experience in training, mentoring, or coaching employees. Familiarity with employee benefits is a plus. Experience interpreting complex information and making sound decisions.

Skills and Competencies:

Strong leadership abilities, with proven success in motivating and managing teams. Excellent communication and interpersonal skills, with the ability to collaborate effectively with both internal and external stakeholders. Strong analytical skills and the ability to manage priorities and meet deadlines with minimal supervision. Proficiency in advanced Excel functions. Working knowledge of data transmission concepts. Exceptional organizational and professional communication skills, with acute attention to detail. Ability to balance detail orientation with understanding of the broader organizational goals. Willingness to take responsibility and demonstrate initiative.

Additional Requirements:

May be required to undergo a background check with the Office of Personnel Management (OPM), including fingerprinting and submission of identification documents. Expectations for

Team Leadership:

Select candidates based on a balanced assessment of talent, experience, and determination. Communicate clear expectations and their impact to team members from day one and during formal progress reviews. Measure, document, and provide feedback on team members’ performance consistently. Empower team members by providing opportunities for growth and development, and ensuring they have the tools needed to succeed. Ensure the integrity of department programs through monitoring and handling controls, and recommend new controls when necessary.

Location:

Portsmouth, NH –

Hybrid Schedule:

Enjoy the perfect balance of in-office collaboration and remote work with a Hybrid schedule, plus the option to work from home a few days a week! About FedPoint FedPoint creates and operates digital benefits marketplaces that make it easy for our millions of federal and military customers to understand, select, and use their benefits. A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH. To learn more, visit fedpointusa.com. Why Join Us? At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners. We offer a dynamic work environment where innovation and collaboration are encouraged. You’ll have the opportunity to make a significant impact while honing your skills and advancing your career. In addition to working for a company with great people and an excellent reputation, what’s in it for you ? Generous 401k plan : 100% match of employee’s contribution, up to a maximum of 6% salary, vests immediately.

Bonus Opportunity:

Qualifying employees can earn up to 7% of their salary, based on company performance. (Inquire about eligibility with our recruiter) Lots of paid time off : 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays! Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options. 6 weeks fully-paid parental leave Tuition reimbursement program to support career goals. Corporate giving and matching gifts program. Volunteer program : Paid time off to volunteer and company-organized volunteering opportunities. A wide variety of personal, professional, and career development programs. Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community. All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check. FedPoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603) 433-4500. Equal Employment Opportunity (EEO) Poster Family and Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act Poster